We stayed at the Halcyon for three nights in April 2012. Bottom line: Lovely hotel with great service from the daytime staff; but DO NOT stay on the ground floor, be prepared for a small room, and expect a contemporary decor but certainly not luxury.
-The hotel is located a short walk to/from the train station and is well-located for seeing the centre city tourist sites.
- The hotel is relatively recently refurbished with a clean, contemporary decor.
- The man who worked the front desk during the day was incredibly helpful and absolutely delightful. He set us up with dinner reservations for our first two nights and gave us lots of great recommendations on other places to eat and things to do. He also gave us a reduction in our room rate due to problems with noise (see below).
- When we arrived, we were given a complementary "upgrade" to a "studio" room on the ground floor. I was worried that there would be a lot of noise coming from the street and hotel lobby, but the man at the front desk assured us that the room was on the back side of the hotel and therefore "very quiet". The man also invited us to visit the hotel bar in the basement which would be having several nights of "soul music" over the weekend. On the first night, a Friday, we could hear the loud thumping bass line from the music in the basement bar all night - but we were tired and were able to fall asleep without much trouble. On the second night, a Saturday, it was much worse. The music was so loud that we could understand the lyrics and sing along to the songs. We were unable to fall asleep, and I became very angry. I put my clothes on and went to the front desk where I asked the man working the night shift if we could move into an upstairs room for our third night to avoid the noise. He said that the hotel was fully booked and that we could not be moved. He said he was sorry, but that "we should have been warned about the loud music" - as if the fact that we had not been warned was our fault and not the hotel's. I went back in the room and began searching availability in other hotels with the intention of moving to a different hotel the next night. In the end, my partner looked at the basement bar's website which suggested that Sunday night would be much quieter, so we decided not to pursue the problem with the hotel further and make the best of it. We eventually feel asleep despite the continued loud noise coming from the bar. In addition to the noise from the basement bar, there were loud noises coming from the lobby. We could hear clearly every time a woman walked up the stairs in her heels, every time the someone used the hand dryers in the lobby toilets (it sounded like the maid had suddenly busted into the room with the vacuum cleaner on), and every time someone knocked on the hotel's front door. To give the hotel some credit, on the Monday morning when we checked out, the man at the front desk apologized for the noise and gave us a sizeable reduction on the rate for Saturday night.
- The quality of the refurbishment is sub-par if you look closely. There were water stains on the ceiling. The grout was coming loose from the bathroom tile. The toilet was oddly positioned so that you could rest your head on the sink while sitting on the toilet. The shower door looked like the cheapest shower door available at B&Q and allowed water to flood onto the bathroom floor.
- Even though we were upgraded to a "studio", the room was still quite small. The "studio" bit was just a small sliver of a space with a table and two chairs.
- The hotel is in an old building with all of the quirks that result - wonky shaped rooms, creaky floor boards, poor sound insulation.
Despite all the cons, I would recommend this hotel to a friend based on the location, the friendly daytime staff, and the contemporary decor. I would strongly recommend not getting a room on the ground floor. Those without high expectations will be pleasantly pleased.
Do not stay on the ground floor - to avoid noise from the basement bar and the hotel lobby.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC