My Husband was having an operation, in the hospital for a tumor, not a nice time, we booked into the so called Hotel, we had a call on the way there from the lady owner (I can't remember her name) saying what time were we coming as they were going out. I found this strange from a hotel. When we arrived we found out it was a B&B,they showed us to our room, which was nice and clean.

We had an awful nights sleep as the bed had sunk in the middle, we mentioned it in the morning and said they would sort it. I also asked if they could toast me some of my wheat free bread as I have a wheat allergy, they said no, but later relented. We left for the hospital.

After a very grueling day I left my husband in the Hospital and asked the lady owner had managed to sort the bed. I was not prepared for the rudness and objectionalble behaviour. She said "what do you expect me to do about it" I was very upset and feeling low, now I felt close to tears. I locked myself in the room, and asked for a cancellation. The following morning the husband came down to breakfast and told me they had cancelled further nights and I could leave.

I was very relieved to go and booked into a plush hotel in Sheffield for the same money.

This place was very over priced and I felt like an intruder in someoned home they were extremely rude. This was an experience that I would not like again.

I was put off staying at this hotel by the reviews on this website. However, it was in a very convenient location for my work in Sheffield so I went ahead and booked it. And I'm really glad I did. I was asked for an arrival time but thats not a problem and the owners were ready when I arrived. They weren't terribly friendly but I just wanted somewhere to stay -not new friends! The hotel is very clean and tidy, the rooms are tastefully furnished and decorated and contain everything you could need. At night the hotel was quiet ensuring a good nights sleep and the breakfasts were very tasty with portions I couldn't finish. Ignore the bad reviews, this is an okay place to stay.

I have never experienced anything like some of the reviews here in my numerous stays over the past nine years. I never stay anywhere else in Sheffield, unless the Westbourne is sold out! For this money you get comfort and peace combined with the best fresh cooked breakfast in town.

Go ahead and stay in some of the hotels in town if you want, I have, in all of them, and still come back to book here as my first choice every time. By the way, if you can try the 'bridal suite' I was put in it one night as the place was full, it is a great room with a little doorway to a secret garden.......none of the town centre 60's nightmare hotels have secret garden rooms!

A 4 or 5 star hotel it isn't, but then not many of them offer what the Wesbourne House does; quality, service and value, consistently, over nine years!

My daughter booked this hotel for me and my husband to stay for one night before attending her graduation.
She asked me to ring the owner of the hotel to explain that as we were coming from London and were leaving after work,we could not guarantee to arrive before 10 pm.
As soon as I open my mouth to explain the situation I was met with barrage of hostility and rudeness.
Apparently arriving before 10 o'clock was a prerequisite of booking and the hostess was unable and unwilling to suggest any other option as "they will be in bed by 10".Her only suggestion was to cancel my booking and to slam the phone down.
After this experience I went on the web to check the hotel by myself.
The Westbourn Hotel has many terrible reviews and the owner is quite "famous" for her outbursts and rudeness.
What I can not understand is : why has this hotel been rated as 5 stars by AA?
Surly, the hotels are rewarded not just for the cleanliness but also because of the friendly atmosphere and politeness of the hosts?
After booking with a different hotel for that night I consider this a lucky escape