My mum stayed there for two nights. The first bad sign was that she was told when she arrived that she was to go round to the conservatory entrance and ring the door bell there as the front door bell didn't work. So she did and there was no response. Luckily I was with my mum, so we went out for the day before coming back and trying again to get in - again going around the side to the conservatory entrance. This time I phoned and a lady said she would be across straight away - so the reception is actually in another building on another road. There was apology for no one answering the door the first time, or indeed for the fact we had to phone to be allowed in.

The check in process was hardly slick, you're left to stand in a dark hall way observing their dated RAC 5 Diamond Awards and everything else . (NOTE: WHILST THE PLACE CLAIMS 5 DIAMONDS - THIS WAS AWARDED IN 2001, GOING BY THE AWARDS IN THE HALL ITS WON NOTHING ELSE SINCE THEN). The receptionist shuttled back and forth from a room with bits of paper to complete the check in process- a process that didn't leave you feeling full of confidence.

Breakfast is 0700 to 0830 - which for the leisure traveller isn't conducive to an easy going day.

The room was okay - keeping in the character of the house - though it could have done with being refreshed. My mum's room was en-suite - though it should be noted that not all rooms are. The TV didn't work. To contact reception during your stay you have to find your way back to the reception hallway and use the phone there as there is none in your room.

In summary - this hotel has had better days, clearly indicated by the fact that the awards seem to arrived up after 2001 - change of ownership or management complacency I don't know.

Place clean, room small and very dark couldn't see to put on my makeup. Bed comfortable, breakfast not the best that i've had, served by one man doing his best to serve 9 people. No staff around, had to wait about 15minutes for someone to come and check us out. Paid £66. didn't think it was value for money.

Stayed here recently when taking my duaghter back to university. I get the impression that it has been taken over in the past year or two and standards have started to drop. Looks a little rundown from the outside (e.g. garden overgrown, paint peeling). It took at least 10 miniutes for someone to unlock the door and let us in! Suspect that the owner is using cheap student labour to save money, although we enjoyed a good Sunday breakfast that was cooked and served by a lovely lady who was having to cope on her own.

After a long journey we were more than disappointed in our accomodation. The room reeked of smoke which came up through the fireplace, the bedspread was blood stained and filthy and the curtains were hanging down. The heater did not work and it was so cold I had to get up at 2am to put on a thick sweater. The other rooms looked much nicer so I dont know what the problem was. I would never go back and certainly dont recommend it, I cant believe it's in the Michelin Guide.
Breakfast was good.