We booked our stay at Mosborough Hall Hotel through groupon. £59 for two people, for one night with 50% off the price of our meal in Darcy's restaurant. The only Saturday they had left was valentine's weekend and we were told that it was a special valentine's menu so we couldn't have the 50% off. On arrival at the hotel we were told that there was only the valentine's 'special' menu £35 for three courses and they weren't doing any other menus in the restaurant that night. However, once we had ordered and had eaten our starter, we noticed that other people in the restaurant were looking at an entirely different a la carte menu. We are appalled that they could tell us one thing then treat other diners differently. We would have much preferred the a la carte menu as we can't often eat a full three course meal. We asked to see the Manager, but no manager was forthcoming, we complained to the waiter (who was incidentally very professional), it was left to him to pacify us. He told us that his instructions were that if anyone complained about having to order off the valentine's menu when others were not then he was tell them that they could have the valentine three course meal for £10.50 per person instead of the £35 per person. Obviously, they were expecting that some people would not be happy - so why do it? As it happens the valentine's meal was atrocious anyway and i would have been complaining about it costing £35 anyway because it clearly wasn't worth it - no vegetables with the meal, and a very small, rather boring assiette of desserts which looked as though it had been made three days beforehand to SHARE!! The management decision to do this is appalling and the chef shows no professional pride in serving sub standard food to guests. On a more positive note the breakfast was really good, even though we did have to wait quite a while for it and we did need to ask the waiter to remove our dirty cereal bowls from the table after he'd tried to squash the cooked breakfast plates onto the table with them still there! All in all, we wouldn't go to this particular Best Western again.
- Best Western Sheffield
- Sheffield Best Western
