The hotel is not brilliantly situated but is a short(ish) walk to the city centre if you know where you're heading. The building is lovely but my room looked a little tired and could have done with redecoration. I loved my heated mirror though which had a perfect clear square after I got out of the shower! I used the central stairwell to get to my room and there was an all-pervading smell of stale cigarette smoke along the corridors and down the stairs - some air freshner wouldn't have gone amiss. However, on the positive side, the staff were all really helpful and friendly. I didn't get a chance to try the breakfast as I was running late. The main downside to this hotel is really the location. If you are driving it would be fine as it has a large car park so it would avoid some of the strange arrangements that other hotels in Sheffield have with validating tokens at nearby NCP car parks. If you are on foot, there are better located hotels for the same price.

First impressions when you get into the building are ok - the building has some beautiful architectural features and the receptionists are professional. Cleanliness in the public areas is good.

Wasn't too impressed with the room however so was glad we got it at a reduced price. Certainly wouldn't have been happy paying full price for it. It wasn't the cleanest, the window couldn't be opened (hence the room was too hot), the furniture was heavily stained and scratched and was desperately in need of attention and the curtains were falling down (see photo). Stayed here before and the room was much better so it's clearly pot luck.

Avoid room 152, it's in a noisy stair well (guests shouting up stairs and chatting loudly outside your room until all hours) and you can hear the staff emptying bottles into the bottle banks(?) until all hours too. It was after 2am before we could even think about turning out the light. Bed was really uncomfortable so couldn't wait to get up and check out in the morning. Next time we visit we'll be staying at a different hotel.

Good points? Breakfast was well done and the restaurant staff were welcoming and attentive. Receptionist also welcoming and professional.

Top tip - ask for a room away from the lift and stairs. The lift doors are really noisy and you wouldn't want a room next to it.

Tip to hotel manager - see about getting some proper road signage as the entrance is incredibly hard to find, even considering we'd stayed at the hotel before and knew what we were looking for. Also, go into each room yourself and see what the guest's first impression would be. Don't rely on guests to point this out to you.

i wasnt expecting an old hotel like this to be great but it was.

They upgraded me to a nice big room with bay windows. Food and service was good. Good location.

Room was a wee bit cold but thats my only grumble, also need wifi in the rooms

Will stay here again

i would expect more from a 4 star hotel - it's generally rundown and dated, which is a shame, because it's an excellent building, with high ceilings in the rooms, and amazing public areas. Just badly in need of a full restoration.

And surely a 4 star hotel should provide biscuits with the tea making facilities!