Coming on a business trip requires that all hotels have a decent WIFI and Broadband Service. Therefore staying at a 4 star like Novotel, this was the least of my concerns. Everything was excellent about the hotel, location, room service, cleanliness, sleep quality. However by the time evening rolled, there was no WIFI (it actually went down and maintenance is only available in the morning). Front desk were extremely apologetic for this, so they gave me Broadband. To my shock, the Broadband was even worse with downlink speed of 0.4 mbps and an uplink of 0.6 mbps. This really impacted the productivity of work. Therefore if you are coming for a business trip and need internet access, this may not be the best choice Note that is not a reflection of the guest service, actually they did whatever they could to remedy the problem. If this was not a business trip, this is a wonderful place and would recommend it. On a seperate note I would recommend Trip Advisor have a new option for Internet Accessibility Rating.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 January 2012
Many thanks for taking the time to write a review on the Novotel Reading. I am grateful for all the very positive comments about the hotel and would obviously like to apologise for the issue you encountered with the internet access.
I would like to explain quickly what action is taken to change the situation:
The wifi coverage of the hotel has been totally redone in December with a much better coverage of all bedrooms.
At the same time, we are changing the access through BT to a much higher bandwidth through Fibre Optic. There were unfortunately large delays in the completion of this project and the work is being finalised tomorrow Friday 27/01. The issues you encountered this week should therefore disappear from tomorrow.
Once again my apologies for the issue encountered and I hope that we will have the opportunity to welcome you again soon at Novotel Reading.
Kind Regards,
Antoine de Corson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC