miserable service
rooms bog standard
curtains hanging down
tv not working properly
no pride in hotel what so ever

check in was nice and friendly (blond lady)she knows what she was talking about,rooms are standard but for 2 little bit small could use a canopener to get in or out continental breakfast buffet poor but full hot english breakfast makes for it if you get your own caffe but thats ok and since i was the only one in the restaurant the waiter wouldnt bother for one person ok too because he looled like he just came out of the washer and dryer (was small enough to fit in )and that i had to look at 3 mornings in the row lunch and dinner i didnt have eat in town but i had a upsacker before i hit the sack bar restaurant lounge on large room no personality and always empty maby 1or2 guests and my favorit waiter sleeping behind the bar hope dreaming of his dryer check out was ok i refrained from asking any questions i think it was to early for her so took my bag said good BUY and on the way out i was woundering....................BINGO

If you check in and they try & put you in the Lawns Hotel next door - ask for a full refund & walk away! We had gone down for the Reading Festival, so were stuck with this dreadful hotel. The annexe smelt awful, we were give a double bed in a single sized room, the lights did not work & there were lots of cobwebs. We asked to be moved but at 4pm were told the hotel was full, even though we saw several people check in after us to the main hotel! After much compalining we were moved to the main hotel the next day. Rooms here were fine but poor sound insulation and there is no info in the rooms at all & certainly no Welcome message. The manager was very unhelpful & this filtered down through most of the staff. There are loads of other hotels around - use them instead !

Stayed for one night on a girls night out. Amazing value for money with full English breakfast included. Staff were all very polite and attentive and it is their smiling faces that make me write this as a positive review. The hotel is tired but tries hard. The bed was comfortable and the shower was amazingly good! On the negative side I found the room a little dirty, the radiator was black and the mirrors needed cleaning. There were some odd stains in the bath and hairs on the floor. I found the room noisy and hot.