I have lived here for a few months as I relocated from Germany to England and for a quick stay this hotel is tolerable. I have stayed in better and worse places.

The frustration comes from a stay more than 5 days, and the challenges and headaches come from relying on Hotel services. The staff are friendly without a doubt and there are few faces that brighten your day, but the management is useless. I know that may seem harsh, but the staff can only apologize so many times. The front desk clerks, restaurant staff, and general staff are warm and friendly and are nice to interact with after a long day in the office.


I have routinely stayed long term with hotels for the better part of the last 12 years and I must say, this is the most difficult of places to deal with. Let me recap a few points that may make you think twice about your longer term stays.

Don't expect to be taken anywhere near Reading City Center after 7am and before 11am, as the hotel taxis are not allowed to venture into these areas. Since I am working in this area, I routinely have to walk, wind, rain and snow to where I need to be. I have talked to the managers several times about having some of the Reading black cabs on standby in the event they are needed by guests and I was told I could go get the numbers myself. Disappointing, as I thought I was the guest.

Another problem is the hotel laundry, as I need to carry a bottle of Febreze with me due to my clothes smelling of smoke. I actually complained about this once, and it just so happened another gentlemen was complaining about the same thing, so I am not crazy. They are quick to pick up the laundry and return it same day, but don't expect it be as clean as what you do at home. I have got around stains remaining in my shirts or pants by treating them before I have the laundry picked up. This helps, but is not perfect. As i am a long term resident, you would think, they would replace laundry bags and sheets once I've sent my laundry out....well again, this is a "no" as I usually have to ask for them.

Room service, well this is difficult, as the young lady who took care of my requests stepped away for training. Now, sometimes I feel the only way my meal will arrive as ordered, is if I send a written request, and oh how I hope to receive all the needed items to eat my meal. There are a couple of exceptions to this rule, but as mentioned earlier, there are some that brighten the day, and a few reside here as well.

If you like the rooms cold at night so you can wrap yourself into blankets and sleep well, you again will be disappointed. I've complained several times that the heating and cooling in the room do not work correctly. You will go to bed, cozy and relaxed, only to wake up once or twice during the night to turn the heat off as you are now laying in a puddle of sweat. It seems that it shuts itself off sometime between midnight and 5am. As I mentioned earlier, I've complained about this several times, but i still have this problem. They have not even offered the courtesy of changing rooms.

I ask myself why I continue to use this service knowing how bad it is, but the convenience outweighs the problems. I have learned to work around their deficiencies by using febreze or stain lifters for the clothes. I keep additional condiments, salt & pepper, and silverware in the event they will leave this off the tray. I pick up a hotel cab before 6:30am every morning so I don't have to walk as far. I could change hotels, but I enjoy the western style accommodations. This is also a preferred hotel by my company, but I'm trying to get that reconsidered.

I don't normally complain about the service, as it is usually taken care of when I mention it to the staff, but this hotel seems to be different. I was advised by one of the staff to add my review to this sight as we were discussing the heating and cooling problem in the room not being resolved.

I guess it is bad, when a companies own employees are advising you to add reviews because this is the only way a guest will be taken serious.

Not sure how old the Hilton is in Reading, but everything looks new. I am still here while I am writing this but so far the front desk staff have been very friendly and helpful. Had lunch at the bar yesterday and it was good. Depending on your needs it is a bit out of the way, but there is a bus stop directly outside that will take you to the city for a pound or two. The only thing I don't like is the bed. It is quite hard and uncomfortable; although somewhat standard for a European bed; it is not the typcial Hilton bed.

My Wife & I booked a weekend break at the Hilton Reading and had a lovely time. The hotel looks brand new, rooms were classy and well equipped. We upgraded the room to a deluxe on arrival for £15 per night which was not really worth it as the standard room was exactly the same just we had bath robes & slippers of dubious quality (we could of brought our own for that money and kept them). The facilities at the hotel were also very good, access to the gym, swimming pool and sauna were all included in the price. Breakfast was a buffett with hot & cold food and plenty to eat whilst reading your free paper. The hotel is very well located just a short bus ride from the town centre which stops right outside the hotel, the only downside it stops at 7pm on weekends so a cab is needed for the ride back about £7-£8 it is also really close to the Madjeski Stadium and walking distance to a supermarket and retail park. The only downside is the expense of food and drink at the hotel eg Sandwich £10 glass of wine £8 but it is of good quality so eat out if you can be bothered. overall very good value.

Stayed in a couple of Hilton hotels, and this is by far the best. I stayed just the one night. Its fairly new, so rooms are well presented, comfortable, good shower. Breakfast was fairly good for a buffet, nice coffee.
Staff were all very professional and friendly. All in all very good. Its location is out of town though, so if you want to go out for dinner etc, then its a drive/cab.