We stayed at the Randolph for 4 nights in February and had a wonderful stay.
I had a problem with my bath on the first day but the staff were very helpful and moved all my bags to another room for me(which was bigger).
I would Highly Recommend the Morse Bar for a relaxing drink with very friendly and helpful staff.
The food (Breakfast, Lunch and Dinner) were very nicely prepared and tasted delicious.
I would also recommend the Spa, it was extreamly relaxing and welcoming

Came to the hotel last week - what a terrible hotel - service was rubbish, the room was just digusting for a 5 star hotel it probably wouldn't even reach a 1 star!! Carpets were filthy - bed was at breaking point - so dusty could barely see things properly. Staff stuck up, rude and so ignorant!!!! The Spa - what spa?!!!!!!! was horrible - no facilities - didn't even bother staying for the night. Absolute shock - never ever ever again!!!

I was one of many starry eyed guests hosted at a recent luncheon in the ballroom of gothically gorgeous Randolph Hotel. The service.....the cuisine.... the ambiance (those twinkling Phantom of the Opera-esque, candelabras)....the hospitality (Mr. GM and entire staff)..... not to mention the celebrities (the dashing concierge team, the gracious Mayor of Oxford AND one illustrious English crime writer) was/were truly 5 star. My advice to anyone visiting Oxford? Do not leave town before stepping foot into this magical institution. I had the fortune of speaking with one of this hotel's most beloved devotees and was given these parting words of wisdom (as quoted from one of his favorite Dowson poems): "Before my light goes out forever if God should give me a choice of graces, I would not reck of length of days nor crave of things to be; but cry one day, of the great lost days, one face of all the faces, grant me to see and touch once more, and nothing more to see."
I think quite possibly that "one face" is named Randolph!

I stayed here for one night in February with my girlfriend. Having stopped here before and had a good experience, I was disappointed this time around. The room was a lot smaller than last time (although the same type/price band of room). It's got all the amenities you'd expect (T&C making, ironing board, trouser press, etc) but it's nothing special at all, especially compared the hotel I stayed in the previous night (3-4* hotel in central Oxford).

The rooms do not match the grandeur of the hotel facade, dining room and lobby. I'm thankful we got a special rate for the room as if I'd paid full price for it I would not have been happy.

There is nothing wrong with the hotel as such, but given it is billed as 5 star, it falls some way short of the expectations you may have for such a rating, espcially if you have stayed in some of the more modern, high quality hotels e.g. the Malmaisons or the Radissons. However, I would say that the service on this stay was better than my previous visit, and the staff were a redeeming feature for the hotel.