“Boutique hotel prices but hostel standard. Stay elsewhere - very poor experience”
We stayed in the Burford Lodge for a weekend with our young children, staying in the family room. We were very disappointed with the experience, and would not recommend it.
First, the room itself left much to be desired. It was very dusty and the cleaning had been patchy (we found some grime in the bath, for example). I agree with other reviews which describes the decor as 'tired' and we also had a very old (1980s?) and small TV.
Second, they do not have the facilities for babies. If staying, bring your own travel cot. A travel cot had been provided for our baby, as requested, but there was no mattress and instead a duvet and pillow (for a 2-month old!) had been placed in it. Obviously we removed the pillow but we had to use the duvet as a mattress in the circumstances, which was worrying.
Third, the room was not cleaned/ made up after our first night there. We complained about this and the staff did take money off our bill.
Fourth, the hotel website advertises itself as having 'free wi-fi' in all rooms. This is inaccurate. There is wi-fi in the hotel but there was no coverage in our room. I ended up having to sit on the stairs, by the fire exit, to work overnight as the bar area was locked and this was the only accessible place I could find with wi-fi acces.
On the positive side, the staff were very friendly and helpful. Also, when we raised the problems they did apologise and reduced our bill. The breakfast was good and I do not agree with the reviews which are critical of the food.
However, the standard of accommodation was very poor and the hotel is massively overpriced for what you get. I appreciate the Cotswolds location inevitably means prices go up but there seems to be far better value, and a better standard, in various locations in Burford village itself.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC