Stayed at the Belfry Friday to Sunday on a Spa package, a family of 4. We had a great stay a this hotel and received a very warm welcome. Our rooms were clean, spacious and the walk in shower was a plus. The hotel restaurant is absolutely lovely from the wonderful food to the ambiance. We would like to thank all the staff, Reception, bar and restaurant and a very special thank you to Yvonne, who went out of her way to make us feel welcome. Nothing was too much trouble which made our stay special. It was also our daughters 21st birthday whilst we were there and was given a cocktail and a special desert which made her day. The spa treatments were also brilliant, the best we have ever had!

On the Saturday we used the "Park and Ride" which is only 5 mins drive from the hotel and got the tram into Nottingham to do some shopping. We found this very easy to do and getting on and off the tram with a wheelchair was no trouble at all.

Great relaxing weekend, the only downside was it went too quick!!

We stay in quite a lot of four star hotels around the country, on Saturday nights but won't be staying at Nottingham Belfry again!

Good points (must start with the positive)- well-kept hotel, modern appearance, plenty of parking, easy to find, pleasant staff, eventually upgraded to superior room (not a lot of difference compared to the standard though). Reasonable if unimaginative breakfast. Clean modern pool area.

Bad points (few more of these than the good ones)
-long slow-moving check-in queue- only two members of staff on the desk.
-Huge queue with long wait for breakfast in the morning- the restaurant is too small.
-Many of the breakfast items were all empty/nearly empty in the middle of the breakfast service period. There was a fried egg pan and eggs in their shells but no chef to do the necessary cooking and none ready cooked. The cooked food was lukewarm, especially from a second temporary area with only small burners under each tray.
-Cheap plain sausages despite the menu's claim of pork and herb.
-Given a twin despite booking a double- very romantic for our Valentines' break! No spare double rooms so staff offered to zip the beds together and re-make- this didn't happen. Ended up moving all our stuff to a cancellation superior double room at 9pm when we came back from dinner- again, didn't really set the mood.
-The "towels provided" at the pool were not in evidence. Nor were the staff to ask. Hence a cold, wet wander around to find someone after our swim. The guy's catchphrase seemed to be "not a problem"- it was to us!
-Spa pool in name only- I think we counted four jets in the hot tub. Warm bath might be a better description. Steam room with moulded plastic benches- very opulent, I think not.

Conclusion- I get the feeling that the hotel was almost fully booked but that insufficient extra service provision had been made to accomodate the number of guests. We have stayed in other four star hotels, paid half of the £119 rate at the Belfry and recieved more efficient service, nicer facilities and a much more satisfying stay.

Comfortable, good rooms and food. Happy to return.

Stayed at the hotel for one night on Friday the 10th of Feb. The staff are extremely friendly and make you feel like royalty! In particular, the meal time staff and the lovely young lady who did my massage in the spa - I wish I remember her name! The rooms were lovely and just the whole experience was luxurious! The only and only negative point was that I had the breakfast in bed included in my package. As much as the service was perfect, it was only luke warm and therefore a little disappointing. But on the whole, is give the stay a 9 and of 10! Thank you very much!!!