Stayed in a two bedroom apartment which was particularly spacious and well equipped, though none of the fittings/appliances where what you'd call high end. Everything's here and works, however, including CD player, DVD, TV, fitted kitchen with microwave, toaster and kettle. Two large double bedrooms one en-suite. The beds were comfy and the sheets clean and soft. The apartment could easily accommodate two couples self catering.
Great location if you're visiting the Capital FM Arena it's right next door.
Unfortunately Premier Apartments Nottingham has a few let downs: we ordered a "Travellers Pack" to include some groceries and basics (milk, bread, butter...) so that we could have a snack after our journey up to Nottingham. Despite arriving well after the earliest check-in it was well over an hour before ours arrived and nearly tea time. Our continental breakfast consisted of a piece of fruit each, an Alpen cereal bar and orange juice. When I inquired if this was correct a couple of small boxes of cereal where provided in addition. This is *NOT* a continental breakfast at all. It would not have been difficult to provide a few par-baked croissants (there is an oven in the room) and a few small pots of jam.
The extractor fans to the en-suite and master bathrooms are incredibly noisy, if you use the loo in the night you are bound to wake up your fellow travellers.
Whilst friendly and competent the staff do not come across as typical hospitality employees more like cinema ushers, there was a smart efficiency about them but they were not as welcoming/"homely" as you might expect at a full hotel.
All in all a decent place to stay for an excellent price, as long as you can deal with the odd niggle.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 September 2011
Dear Guest,
Thank you for taking the time to offer us feedback regarding your recent stay with us. I am happy to hear that overall you had a nice experience at Premier Apartments Nottingham and despite some small incidents, you have enjoyed your two bedroom apartment. We are constantly trying to inprove our standards and we have been focused on replacing worn carpets, repolish the tables and replacing the old tv's with new LCD tv's. More work will be carried out in the following months to maintain our standards.
I am sorry that you have been let down by the Leisure Traveller Pack, but as we advertise it on our official website, the pack includes bread and butter, milk, cereal selection, orange juice, bottled water, fruit and savoury snack. The Continental breakfast typically includes milk and cereal, orange juice, cereal bar and fruit. I do apologize on behalf of the team that your pack was not in the apartment on your arrival and I can assure you this is not something that frequently happens at our apartments and it will most certainly not happen again. The staff has been re-trained and more focus has been allocated to customer service.
We would love to have you back and prove it to you that we take our guests' feedback very seriously and take on board every comment in order to improve.
Kind Regards,
Flori Carp - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC