Overall these were great value for both the location and what you get. We stayed in a one bed apartment, really liked the separate areas for living and sleeping it felt like more than a hotel room.

I felt the room could have done with a little tlc, for example the filler round the kitchen floor was patchy and there was a hole in the quilt cover.

Generally it was clean but there were some vogue hairs (head!) in the bed and the toilet seat had some stains in it (from bleach I think). I would also recommend the stairs are refurbished, when I was climbing from the car park they made me nervous about what the rooms would look like!

The location is great, a 10 min walk to the action, which is really the best thing going for the Premier Apartments.

Excellent apartments!

Bedroom was very spacious and comfortable. The living/ dining room was also very big and very comfortable (even slept in the sofa one night it was so huge and comfortable). The kitchen was modern and well equipped. We had a few problems while checking in but that was resolved very quickly and efficiently by very friendly staff. If we needed anything during our stay they were very helpful. Apartments also have underground parking facilities (safe and secure).
Would definitely return as it was very comfortable, central (minutes walk from town center and next to ice skating and arena) and was great value for money! Friends who visited also commented on how nice the apartment was. 10 out of 10

Booked an apartment for myself and some friends for my birthday. Paid £20 deposit received a confirmation email stating the outstanding balance - everything seemed fine. Nearly a week later out of the blue I receive another email stating we also now needed to pay £500 security deposit on arrival in case we damaged anything!!!! This was complete news to me, no mention of this on the website or in terms and conditions. My partner has stayed here before and informs me on no occasion was he ever required to pay a security deposit on top of the apartment fee. When I pointed this out to them they didn't seem to really care about my point of view and the most they could offer was £250 deposit instead of £500 - I still don't feel this is fair as it's still £250 more than I was expecting to pay. I realise the amount is due to be returned after the stay but as my visit to Nottingham was days before my pay day I just couldn't afford keep back that amount. They went on to infer the deposit was especially relevant as there were 8 of us staying on a Saturday night (i.e they thought we were going to trash everything - very ironic seeing as the majority of people going are police officers). When I explained it was unfair to charge such a hefty amount and make no mention of it until a week later and therefore I wanted to cancel and get my deposit back, they flatly refused stating it was non refundable. So now I am £20 down and have no where for myself and friends and family to stay over my birthday. Appalling service - they seem to make things up as they go along as previous reviews seem to infer.

We are a group of 16 people and we went to Nottingham to attend a graduation ceremony. We asked for an extra bed in our parents' bedroom who are in their 80's. We opened the foldable bed and most of the bed's slats were missing. The worst thing was most of the missing ones were in the middle. I slept on the bed as it looked a bit perilous with all the broken slats. As soon as I lied down, the bed collapsed. It was lucky I tried it first. There could have been serious consequences had one of my parents slept on it. The apartment charged GBP20 for an extra bed and they should have checked if the bed is safe to provide to their guests. When we told the manager, she didn't seem overly concerned.

The reception area was tiny so it was really crammed with 16 of us and our luggage. They charged GBP12 a day for car park but the car park was broken into. A car's window was smashed. You would have thought they would have provided security by charging you GBP12!

The apartment itself is not bad. It's clean and well maintained. It provides all the amentities you need. They only changed bedding and towels once a week!

After we checked out, we got an email from the hotel saying one of the keys was missing. They threatened to charge us GBP50 if we did not return it. They checked the bill and everything when we checked out and gave us the ok to leave. How could they possibly accuse us of not returning the key and had the gall to charge us. Later on, they found the key. I am not sure if an apology was sent to us.

I definitely will not return as I do not want to risk my life. I do not have confidence that they are serious about their guest's safety. Broken bed and smashed car window are the last thing I want on a holiday!