The staff are nice and friendley, the hotel needs a little TLC, the rooms are warm when the heating is on though you cant guarantee it will be, it was freezing when we first went into our room, I phoned reception and they said the heating was on a timer, and she would see if she could override it, the heat was back on.
I woke at 5am and there was no heating on, I phoned reception continuously until it was finally answerd by a real person and not an answering machine at 8 am, they said the heating had tripped out, it then came back on.
the room was very dusty the same as it was the last time i stayed, lamp shades top of mirrors and pictures coverd with dust, no good for people with an allergey are breathing problems.
Breakfast is now served and not a buffet breakfast, one slice of bacon one sausage, egg, half a tomato and beans and a potato triangle thing + there is cereal and toast. oh the beds were not made up in the morning because we had sort of made them up ourselves.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 May 2012
I'm sorry to read your disappointing review and that we had problems with the heating during your stay. I have addressed the issues that you mention with my Head Housekeeper and can assure you that they are being resolved. We have changed the service style of our breakfast, but do rely on guest comments regarding this change so thank you for your input.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC