my partner and i stayed here for two nights between xmas . we were shown to the jennie suite which was very tiny hardly any wardrobe space for hanging clothes .within the hour i went to reeption and asked to be moved.the only room they could suggest was the clementine suite ,when we went up a very long flight of stairs we were face with a very depressing tired room not at all what i expected of a luxury suite.handle were falling off bedside tables stains on the tatty carpet and a bet that loked like it had been there since the place was built ! however we were so tired and the time of the year we knew we might struggle to get somewhere else, the room was adjacent to a roof which had some sort of generator going all night long the bed was the most uncomfortable i have ever slept in.so when i went to breakfast i asked to speak to the duty manager who was very condecending and said she couldnt do anything so i told her i would get in touch with booking,com to see what they could do,which i did ,they sent an email to them asking the hotel to try and accomodate us.on checking out i asked to speak to the general manager who was also very dismissive so i said i wasnt happy and would only be prepared to pay what i felt appropriate at which he said he would go and speak to booking.com again.my partner went to the car to put the bags in and came in and asked who had blocked his car in,their was a man standing by the desk who i assumed was a customer.he was in fact the owner who had been called in and he had blocked our car in so we couldnt "get away" without paying and that he was going to call the police which he did. a policeman arrived and this obnoxious human said that we were con artists, after much arguing and more nasty comments made by this man we agreed to a small reduction.at the end day it wasnt about the money it had spoilt a very special couple of days for us,and a very upsetting experience.my advice would be dont go near the place!! my partner and i stayed here for two nights between xmas . we were shown to the jennie suite which was very tiny hardly any wardrobe space for hanging clothes .within the hour i went to reeption and asked to be moved.the only room they could suggest was the clementine suite ,when we went up a very long flight of stairs we were face with a very depressing tired room not at all what i expected of a luxury suite.handle were falling off bedside tables stains on the tatty carpet and a bet that loked like it had been there since the place was built ! however we were so tired and the time of the year we knew we might struggle to get somewhere else, the room was adjacent to a roof which had some sort of generator going all night long the bed was the most uncomfortable i have ever slept in.so when i went to breakfast i asked to speak to the duty manager who was very condecending and said she couldnt do anything so i told her i would get in touch with booking,com to see what they could do,which i did ,they sent an email to them asking the hotel to try and accomodate us.on checking out i asked to speak to the general manager who was also very dismissive so i said i wasnt happy and would only be prepared to pay what i felt appropriate at which he said he would go and speak to booking.com again.my partner went to the car to put the bags in and came in and asked who had blocked his car in,their was a man standing by the desk who i assumed was a customer.he was in fact the owner who had been called in and he had blocked our car in so we couldnt "get away" without paying and that he was going to call the police which he did. a policeman arrived and this obnoxious human said that we were con artists, after much arguing and more nasty comments made by this man we agreed to a small reduction.at the end day it wasnt about the money it had spoilt a very special couple of days for us,and a very upsetting experience.my advice would be dont go near the place!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
