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BEST WESTERN York Pavilion Hotel – reviews, photos

45 Main Street, YO10 4PJ, England
Hotel amenities
BEST WESTERN York Pavilion Hotel
Ranked #11 of 46 hotels in York
4.0 of 5 stars 252 Reviews
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252 reviews from our community

What travellers say about this hotel
  • Dining room(11)
  • Very helpful(11)
  • Very good(10)
  • Bus service(8)
  • Friendly staff(5)
  • Main road(5)
  • Wedding day(4)
  • Fantastic day(4)
  • Honeymoon suite(3)
  • Really nice(3)
Traveller rating
    106
    88
    28
    21
    9
Only show reviews for Family (34) | Couples (146) | Business (19)
Date Rating
Newcastle, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Lovely Stay”
4 of 5 stars Reviewed 14 February 2012

My husband and I stayed here this week whilst on a visit to see our daughter who is at York University. We found the room comfortable and very clean. We did not eat but the restaurant looked very cosy and welcoming. Breakfast was excellent with a very good choice of fruit, cereal and cooked options. Staff were very helpful and extremely polite. Would definitely stay here again.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask caroline s about BEST WESTERN York Pavilion Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middlesbrough, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Beautiful Building”
5 of 5 stars Reviewed 14 February 2012

I've stayed at the York Pavilion for two nights, first time at the start of February then again for another two nights the next week on business. I knew the building quite well, though never actually been in but being so close to where I needed to be during the day and such a bargain price it was ideal for me, but if you need to be in the centre, it's a taxi/bus job.
Firstly this in not a 3* building, it's beautiful inside, classically and tastefully decorated. What struck me first was how lovely and warm it was, which was due to the open fires in the dining room. It's very impressive and every staff member I passed greeted me warmly, they were all very professional.
The room I stayed in was a double on the first floor, called The Botanical room. It was very nicely decorated, with wood beams, a very comfortable bed, nice size flat screen TV and an amazing power shower that I could have stayed in all day! The room was absolutly spotless, I always notice how clean a room is by the carpets for some reason and these were thick, cream and had not a sinlge mark anywhere.
There was only one chair I noticed with a little table, for me it was no problem as I was travelling alone but seeing as though its a double, maybe it should have two.
The room was a touch cool, the radiator in the bathroom could be turned up which I did but the one in the room couldn't. It was probably due to the sash windows which are clearly quite old, I know I'd rather the old ones which were in keeping with the building over modern ones. Besides I find it much better for sleeping to be cool than too stuffy.
The wardrobe was the only problem in the room itself, and that was a very minor issue. I couldn't get both doors to shut and when they were pushed shut as far as they could go they made a really loud grinding noise which I was concious of annoying other people but that's the only thing in the room I can think of.
My main concern about this room is the noise from the corridor. I never heard another guest, the rooms are very quiet and can't hear talking or rooms next door at all. This particular room however is opposite a door with private written on with a keypad and a set of 5/6 steps to the right of the room door. The room is used by staff all through the night, particularly very early in the morning (i.e. 5am). The door can be heard shutting/opening and then the stairs creak like I've never heard stairs before! Almost making my bed shake. This happens an awful lot, I'm a light sleeper so woke up pretty much every time it happened. This is the only thing that was the downside to my stay and by chance on returning to the hotel the next week I was in the same room! Must be the room given when you have got a great deal!
Like I say the door and stairs are the only slight negative and if it had been so bad I could have asked to be changed on my second visit, but the room itself was perfect for my trip so I just stuck with it.
I would have no hesitations recommending this hotel to other people. Although I can't comment on food as I didn't eat in the hotel, the setting itself is ideal for a relaxing break, the large car park and excellent service made this a first choice should I need to return for business.

Room Tip: I was to the side of the building so away from the road traffic and had a ncie outlook, but room 56...
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  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask poppy2007 about BEST WESTERN York Pavilion Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, England
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
“Nice Stay”
4 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

Myself and husband stayed here in December on a Travelzoo deal. This hotel is not in York Centre itself and is situated on quite a busy road. We therefore spent quite alot in Taxis to and from the town centre and also be careful not to venture in rush hour as this can lead to more expense.
The hotel itself is lovely. We were upgraded to a superior room and this was based at the front of the hotel and was very spacious. The beds were uber comfortable. I had requested a DVD player before our stay and this was supplied at no extra cost. When we arrived at the room though it was freezing cold and we found out that the radiators had been switched off so this was not nice on a cold december day. Also the next day we were out and when we returned around 3.30pm the room was freezing again and when we called reception we were told that the heating would come on at 4pm. Again not good if you are staying in your room all day but fortunately we were not and the heating came on not long after we came back.
Dinner was included one night of our stay. However, one of our nights fell on a christmas party night and we were offered dinner either in their restaurant or at the party night. As it was my husbands birthday we plumped for the party night. However, we felt that the food was not that good and that it probably would have been better in the restaurant but we enjoyed the party atmosphere.
Breakfast - we had a full english and this was brought to us which was nice. However, on the first morning the waitress failed to inform us that the plates were burning hot to touch and my husband burnt himself so beware of this as the plates were burning hot on both mornings although we were told they were hot on the second morning. The orange juice was dire, like it had been watered down 20 times so i left it. I am an orange juice lover in the morning so i was very disappointed with this. You help yourself to toast and put it through a conveyer belt kind of thing. This was a nightmare as it was either underdone so you put it through again and then it was burnt. The restaurant manager was extremely helpful and he said that it was regulars changing the settings on it that leads to it burning. The manager did my toast himself and this was fine. Although the same thing happened the next morning, i felt like i was cursed!!!! You can choose whether to have breakfast in the bar or the dining room. We prefered the bar as it was a nice atmosphere with christmas music whereas there was deadly uncomfortable silence in the dining room!!
We had afternoon tea included in our deal and this was lovely. Cream scone with jam, a couple of other cakes and a pot of tea.
Overall we did enjoy our stay at the York Pavilion. Would we come again, probably not as it was too far from York Centre but it was well worth it on the deal that we got. We will stay in the centre next time.

Room Tip: Superior rooms are lovely
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buckingham, United Kingdom
Top Contributor
58 reviews 58 reviews
Reviews in 36 cities Reviews in 36 cities
29 helpful votes 29 helpful votes
“Full of character”
4 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

Stayed here for one night, my room was on ground floor. Free wi-fi throughout hotel was a bonus and ample parking. Good location for visiting York centre and also short drive to Outlet centre which is about 5 mins drive away.
I booked a table in restaurant for dinner but was shown to table in bar instead, ordered steak and hand cut chips, service was very slow. The steak was perfectly cooked however the chips were frozen ones which was disappointing and not really worth £21.50. Would prefer communication regarding chips and my table not available, otherwise I have an expectation I will get what I ordered.
Breakfast the following morning was buffet style and hot option cooked to order.
Would stay again and no hesitation to recommending this hotel, not sure if suitable for disabled guests.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask crackersX5 about BEST WESTERN York Pavilion Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redcar, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“"Uplifting and heartwarming break"”
5 of 5 stars Reviewed 12 February 2012

We stayed at The Pavilion for three nights this week. We were on a special deal, but first of all we chose the hotel for it's character and location. We were given an upgrade to a room with a four poster bed, which we had always wanted to experience. Arriving in cold snowy weather, we were given a very warm welcome and loved the room we had been allocated. This was matched by the warmth and good service from all the staff. On the second evening we enjoyed a three course dinner in the restaurant, it was the best meal we have had for ages, with the ambience of the candle lit room and the rack of lamb was superb! We would recommend this hotel for anyone who wants to explore York.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about BEST WESTERN York Pavilion Hotel

  • Best Western York
  • York Best Western
Address: 45 Main Street, YO10 4PJ, England
Price range (per night):* INR5,993 - 12,546

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