Friendly helpful staff. Accommodated our requests. Excellent restaurant.
Wii in the lobby was fun. .

Stayed at Novotel York Centre this week for two nights. Found it to be excellent location for our short break. Hotel not central in York but took just 10 minutes walk to be in the centre. Arrived in thick snow which added to the enjoyable stay we had as the city looked lovely snow covered. Hotel room was spotless clean, and serviced each day. Found staff friendly and approachable. Found after first walk into York centre through the streets it was quicker and much more enjoyable to walk down the river by walking around the back of the hotel. Once at the end, cross over the road for Wetherspoons which was a good place for breakfast as served till noon and only £11.97 for two large breakfasts and two large latte's. (found hotel very pricey at almost £14 each - admittedlly never ate at hotel as seemed pricey so cannot comment on food). Just another short walk from Wetherspoons an into York (can go down river or streets). Would I recommend hotel - yes, would I stay again - definately!! Shower wonderful!! Bed comfortable!! Great touch of full iron and iron board in wardrobe, heated mirror and speaker in bathroom connected to tv. Room spotless!! Well done Novotel for making our stay most comfortable and enjoyable.

My real score is probably more like a three and a half and I probably would have rated this hotel as a four, had I not had experience of the novotel leeds, which I think is better. Sorry novotel york but you just dont scrub up.

The whole point of chains is you kind of know what you are going to get and it was our prior experience of the chain that led us to make the booking, but we were just disappointed.

Location is fairly good. Ten minute very easy walk into town (although we stayed the weekend of the first snows). Close enough for shops, restaurants and the sights but far away from the noise and the hen and stags.

Rooms are reasonably equipped but both my husband and I were really disappointed with the room. It is difficult to express what the issue was. The bed was comfortable enough, there is a sofabed, tv, mini bar, hairdryer, safe, iron, good shower etc, but again having very frequently stayed at the novotel leeds the rooms at york in comparison were just bland and boring. How does that happen in a chain where the fittings and oddments are fairly uniform across the brand??

It looks like the hotel has invested in new tv fittings etc, Good fittings in restaurant, but the rest of the furnishings (rooms, bar, corridors, foyer) look really quite tired.

Foyer and bar area is very poor. Furnishings are old and not very comfortable. This area desperately needs a makeover. There is a wii and an xbox and children/ families were using these. At leeds, these are partly enclosed off so parents can easily see/ watch their children but they dont get in anyone elses way. Here at york it is all an open plan area and I didnt think that was very good.

In the interests of balance, we though the restaurant / breakfast area was better at york and was well laid out. Breakfast items were good (would have been even better if there was marmite). Breakfast quality on Sunday morning (when the hotel was heaving) was very good and plentiful, but on the Monday (when it was almost dead) some basic items ran out / were missing (though I think were replenished later) and my husband almost broke his teeth on hard self exploding bacon.

There is a pool (which we didnt use). However we did notice regularly wet footprints in the lifts which came from the pool and saw at least one family use the lifts fresh from the pool area still in their dripping swimming costumes. I guess this isnt really the hotels fault.

All staff were very friendly and helpful throughout the stay.