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Novotel York Centre – reviews, photos

3.0 of 5
Fishergate, YO10 4FD, England
Hotel amenities
Novotel York Centre
Novotel York Centre
Novotel York Centre
Novotel York Centre
Novotel York Centre
Novotel York Centre
Ranked #20 of 46 hotels in York
4.0 of 5 stars 544 Reviews
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544 reviews from our community

What travellers say about this hotel
  • Very good(43)
  • Swimming pool(39)
  • Car park(29)
  • Executive room(19)
  • Great location(18)
  • Min walk(17)
  • Superior room(14)
  • Separate toilet(13)
  • Reception area(13)
  • City wall(13)
Traveller rating
    152
    229
    118
    28
    17
Only show reviews for Family (192) | Couples (200) | Business (43)
Date Rating
Washington UK
Senior Contributor
26 reviews 26 reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Credit to the staff during snowfall”
4 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

Warm friendly welcome upon arrival and the area beside the lifts have complimentary tea/coffee, biscuits, Juice and fruit. Nice when arriving after a long journey, even though ours was quite a short one!

Our room was just like the photographs on the hotels website, contemporary, clean, spacious.
Nice modern bathroom plus separate toilet. Double bed and an additional fold down double bed (room slept 4 people). Rooms are furnished with fridge (stocked with drinks and snacks but at a price, not free), built-in wardrobe, separate shelves, tea/coffee, Kettle, hairdryer, port to connect to computer (chargeable), wifi is not free in rooms but free in lobby i believe.

Good sized restaurant, ample items on the breakfast buffet, both hot and cold selection, worth the £7 each we paid when booking online (£14 if you pay on site) children are free with full paying adult.

Pool is small and pool area is sparce but clean, it has 2 changing rooms and pool towels but in a very small area.

Didn't frequent the bar but it looked well stocked and well placed in the large reception area which followed on through to the lounge and restaurant areas

Hotel is in close proximity of the central area and we can't really fault the place. We paid £74 per room per night plus £7 for each adult breakfast (via Trivago/Accor Hotels). The only moan we have is having to pay £7 for parking each 24hr period, so a weekend away cost you and additional £14 on the price of your stay.

You get what you pay for as far as we're concerned and we were very happy with the room and the superb service from the staff. It snowed the weekend we were there (3 - 5 Feb 2012) and the staff diligently went about their work - helping supplying garments for the snowman children had made at the hotel entrance, cleared now from guests cars and helped push cars out of the car park if stuck.

Great service, some nice touches would have no hesitation staying again in the future

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe Ughetto, General Manager at Novotel York Centre, responded to this review
7 February 2012
Good morning. Thank you so much for your comments following your recent stay with us. I am delighted you found our staff to be helpful especially following the snowfall. I hope we will have the pleasure to welcome you back when it is sunny and warm!

With kind regards,

Christophe Ughetto
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1 review
1 helpful vote 1 helpful vote
“Strongly recommend this hotel”
5 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

I have never felt compelled to write a review before but this hotel and staff deserve praise. We booked an executive suite which was the same price as the Travelodge down the road and having now stayed in both hotels, this one is far superior. We arrived early and got a parking space which really made the whole stay hassle free from the start. Our room was ready for us despite our early arrival and the reception staff were very welcoming. The room was lovely - spacious with a modern, spotless bathroom with a bath and separate shower. The room had a river view and was very quiet. Having stayed in numerous more expensive hotels, I can honestly say that I cannot fault this one and came away feeling that my expectations had been exceeded which very rarely happens!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask katsheff about Novotel York Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe Ughetto, General Manager at Novotel York Centre, responded to this review
4 February 2012
Good morning. Thank you for your comments. It is a pleasure to read you had a good stay. we do hope we will have the opportunity to welcome you back.

With kind regards,

Christophe Ughetto
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york
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Good Location”
3 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

nice location close to city centre but not too close to be affected by the noise. rooms are big easily would fit a family without feeling cramped in.

we had stayed as a last minute thing room cost £90 for a double. only downside was told no room service after 8pm.

nice clean hotel nice stay.

  • Stayed March 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask jaimie b about Novotel York Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe Ughetto, General Manager at Novotel York Centre, responded to this review
4 February 2012
Good afternoon and thank you for your feedback. I am glad you had a good time and will investigate your comments with regards to room service offerings as we do provide food around the clock. Thank you once again.

With kind regards,

Christophe Ughetto
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England
Senior Contributor
43 reviews 43 reviews
Reviews in 40 cities Reviews in 40 cities
46 helpful votes 46 helpful votes
“Delivered the goods”
5 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

My train home was delayed nearly four hours so I was standed in York for the night, so full marks to Novotel for coming up with a last-minute room at a reasonable rate when all the other hotels in York didn't want to know. Apparently one of their managers had herself had similar train-related hassles recently so she was extremely sympathetic.
When I finally rolled up just before midnight the night manager was very courteous and helpful. The room was clean and very comfortable - just what I needed as I was feeling very stressed!
I cannot comment on the hotel's other facilities as I didn't use them, but I'd be very happy to stay here again, hopefully under happier circumstances.

  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Phil of England about Novotel York Centre
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Christophe Ughetto, General Manager at Novotel York Centre, responded to this review
4 February 2012
Good morning. I am glad to read you had a good time despite the rather frustrating reason for your stay. I hope, as you say, we will have the opportunity to welcome you back under better circumstances.

With kind regards,

Christophe Ughetto
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Posted by an Accorhotels.com traveller
Birmingham, United Kingdom
1 review
3 helpful votes 3 helpful votes
“weekend break”
5 of 5 stars Reviewed 26 January 2012
3
people found this review helpful

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Christophe Ughetto, General Manager at Novotel York Centre, responded to this review
4 February 2012
Good morning and thank you for taking the time to write a comment. We are all delighted you had a good time and hope we will see you again soon.

Wishing you ll the best.

Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

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Additional Information about Novotel York Centre

  • Novotel York
  • Accor York Centre
  • Hotel Novotel York
  • York Novotel
Address: Fishergate, YO10 4FD, England
Price range (per night):* INR6,273 - 11,538

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