Arranged a 3-night stay the day before departure/arrival - I arranged to arrive at approximately 5.30pm. We arrived at 5.20pm - the place was locked up and there was no-one around. I called both the mobile and landline telephone numbers, without a response. Eventually, at 6.30pm we left to find accomodation elsewhere. After reading the reviews on this site, I think that our experience was not untypical, and that we had a very lucky escape !

We booked a room and paid the deposit in advance, and the remainder for our stay at arrival, before we were able to see our room etc. I now understand why - what a complete waste of money. While on the (very narrow & steep so no good for anyone with buggies etc) stairs up to my room I heard another couple complaining and asking for a refund etc. Our room was tiny, with an extremely uncomfortable bed and was not very well cleaned. The breakfast was do it yourself - and wash up yourself etc - from a small selection of sliced breads and crumpets which everyone else had been through. We ended up buying breakfast every day and left a day early. We really liked Whitby, but the B&B spoilt what was meant to be a relaxing, well earned break. I don't mind staying in hostels or camping, but I don't expect to book and pay for a B&B and get a hostel.

If you want your hard earned holiday to consist of cleaning up other people's dirty breakfast dishes before you can get your own family something to eat from a diminished selection of already mauled over food then this is the place for you. This place is more like a student house with noone taking responsibility for anything. It was truly awful. The owner Nicola is frequently absent and never around to sort out any issues. This was not a holiday but an endurance test. I refused to pay the full price as I was misled by the website. Some people have written in their review it is a quirky place - yes I suppose the chewing gum above the shower was a quirky touch, along with the uncleaned rooms and stale bread and drunk owner falling in late at night. If you feel you deserve a relaxing holiday -do yourself a favour and avoid this entirely.

arrived at midday as arranged to find no one at the hotel. Tried both numbers printed on a bit of paper stuck to the door. Could not get an answer so went for a walk around Whitby.
Finally got through to Nicola and got to the hotel around 3 in the afternoon.
We were shown to our room at the top of the building which appeared to be an attic.
The room was tiny. Just enough room for the bed. there was nothing else to sit on.
The bathroom was also tiny, it would have been impossible to stand up in the bath. Trying to shave was almost impossible.
Getting out of bed was tricky as you nearly always banged your head on the sloping roof.
The website said that breakfast was available all morning.
When I enquired about this I was told that we had to make our own breakfast!
Nicola said that a lot of people preferred this! When I complained about the tiny room she replied that it was 'quirky'.
Needless to say, we left after only one night and found some decent accomodation at the Avalon hotel.
My advice is to avoid this place at all costs!