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Inn on the Moor – reviews, photos

Goathland, Whitby YO22 5LZ, England
Hotel amenities
No photo provided
Ranked #21 of 22 hotels in Whitby
3.0 of 5 stars 33 Reviews
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33 reviews from our community

    Trip type
Traveller rating
    7
    10
    3
    3
    10
Date Rating
Norfolk
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Fawlty Towers returns @ Inn on the moor!”
1 of 5 stars Reviewed 28 September 2010
3
people found this review helpful

We did not stay here but during our 6th visit at another hotel in the village, we decided we would eat here. We have eaten at most places within the 15 mile radius of the area and this is by far the worst.
Curiosity over reading other comments regarding reasonably good food attracted us in on this occassion.
We started by arriving at reception after having pre-booked a table and waited 10 minutes to be seen to and although kitchen waiters/waitresses came out of the kitchen know one came over to greet us and check us in.
Not put off we wandered through to the bar area and said that we were here to eat. We were served some drinks and I went to the mens toilet which was worse than a public toilet. Filthy toilet area dirty soaps on basin, wonky tap, silicone round toilets must of been done whilst either very drunk or wearing a blindfold. For a hotel this was really unacceptable.
We were then taken through to the restaurant area and sat down with some menus.
We were not told about the specials and the menu looked fine although a little confusing.
The menu was poorly set out and didn't state starters/mains/desserts etc.
It also didn't state what came with the meal. ie. chips/potatoes/veg/salad etc.

We were then taken to our table that had a name plate reservation via a lined piece of A4 paper that was folded up and written on.

The Waiters/Waitresses were some in uniform others not and highly unorganised.

The starters then came, I had the cured beef which was soaked in oil and covered in pepper and for £5.95 was very dissapointing. The table was set out with a fish curtlery and mains, no cutlery for starters. Also when we asked for steak knives we were told we would'nt need them as the meat was so tender.

We then had our mains which weren't too sharp either, we had asked for chips with the meal as we were unsure from the menu what it came with. When the food came there was chips, mash, roast potatoes and soggy wet re-heated veg. During our mains there was a group of 5 men on the table next too us who were staying at the hotel. They were bearly half way through their meal when the waiter came and asked them if they wanted a dessert.

Again this happened during our meal and we also declined their seemed to be a rush to finish and get home! Certainly not proffesional and quite rude.

We then made a quick exit and paided and even this simple request was made difficult by the member of staff who could'nt work the chip and pin machine.

Overall a very dissapointing meal and we wont come back again.
This is a large place and has masses of potential but there is obviously a reluctance to spend any money and would be better suited as an old peoples home.

Our advise would be keep to the other end of the village where you will find a good hotel with fine food and excellent service of which you just cant fault!

  • Stayed September 2010, travelled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Jaydenwright about Inn on the Moor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Terribly,terribly disappointing. Run down, uncared for, owners couldn't care less.”
1 of 5 stars Reviewed 29 August 2010
2
people found this review helpful

Booked a four poster bed, did not get. There was no welcome, no pleasantires to be exchanged, no verbal information about hotel - meal times etc. Room was very basic and in need of decoration. Bathroom was similar. This for £100 a night. Went for pre-dinner drink in the bar- again no interest or warmth shown. When my husabnd went to bar for another drink, the owner sat watching no-one serve him, and only got up from his seat the other side of the bar when he rang the bell. We chose to eat in the main restaurant area, as the other option was basically part of the reception area and lobby. Waitress was friendly enough, but obviously running between the two areas was causing her problems. We ordered a bottle of wine, which was not available - instead of asking to choose another we were presented with an alternative! We had to ask for napkins. We decided to leave the next day, although we had booked two nights - no-one cared or asked why, or whether we had enjoyed our stay. Don't go there - it is well past its sell-by date - the whole village is still trying to trade on its association with the TV programme Heartbeat, but there is no 'hearbeat' to the place.

  • Stayed August 2010, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“Fabulous Food !!”
5 of 5 stars Reviewed 15 August 2010

Excellent Food and Excellent Service . We only ate at this Hotel but absolutely worth every penny .

Stayed August 2010, travelled as a couple
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Ask witchy44Lincolnshire about Inn on the Moor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
1 review
“Charming hotel with faded elegance”
4 of 5 stars Reviewed 27 July 2010

During our stay of four nights,we could not fault the hotel or its staff. Yes the hotel looks a little run down but the warmth and friendliness of the staff more than made up for any shortcomings in this area. The food was excellent even if the service was a little slow at times, the portions adequate and the price fare. The hotel bar is a favourite with the locals.

  • Stayed July 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Victor97Meldrew about Inn on the Moor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
west yorkshire
Senior Contributor
24 reviews 24 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“great value for money”
4 of 5 stars Reviewed 21 February 2010

a very old but lovely place, peaceful, relaxing, made to feel welcome good service and great food ideal locaction for nym walks

  • Stayed February 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask florida2001 about Inn on the Moor
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Additional Information about Inn on the Moor

  • Hotel On The Moor
  • On The Moor Whitby
Address: Goathland, Whitby YO22 5LZ, England
Price range (per night):* INR3,305 - 4,257

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