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Inn on the Moor – reviews, photos

Goathland, Whitby YO22 5LZ, England
Hotel amenities
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Ranked #21 of 22 hotels in Whitby
3.0 of 5 stars 33 Reviews
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33 reviews from our community

    Trip type
Traveller rating
    7
    10
    3
    3
    10
Date Rating
Bendigo, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Inn on the Moor Goathland”
1 of 5 stars Reviewed 24 October 2011
2
people found this review helpful

We stayed at this " hotel" in mid September 2011. The room was a disgrace, unmade bed which the " chef" remade for us, dirty glasses, nothing worked, a most uncomfortable time. when we complained the " Barman" came up and replaced the unworkable items.Would not recommend this place to anyone. If not for the fact that Heartbeat was made here, it would be irrelevant. A disgrace.

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  • Stayed September 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Brisbane, Australia
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Passed its used by date”
1 of 5 stars Reviewed 23 August 2011
1
person found this review helpful

Unfortunately, the Inn has no endearing features. The decor is very dated, half the lights in the place weren't on; the bathroom in my room hadn't been cleaned properly...the toilet had not been cleaned at all! The seat in the shower and the shower door was mouldy; dirty scum was still evident in the handbasin. The room was musty and I could be sure the sheets were fresh. We checked out within one hour of checking in.

  • Stayed July 2011, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Pat D about Inn on the Moor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Don't stay here!”
1 of 5 stars Reviewed 31 July 2011 via mobile
4
people found this review helpful

It is hard to find the words to describe Inn on the moor. Having read previous reviews we were expecting the hotel to be a little bit run down, but full of character. What we found was a place so neglected and unloved it was heartbreaking. Our room was dirty, glasses in the bathroom, mirror, mouldy shower, mismatched furniture and cupboards with doors that didn't shut. The bed was very comfy though, and once we kicked the bedspread off the sheets were clean and soft. The place is understaffed, although the staff were very friendly although grossly unprofessional. The food at dinner was good, but breakfast very disappointing. My husband and I would always choose character over uniform chain hotels, and have stayed in countless places but have only felt the need to comment about this one. Don't stay here, for half the price you would still feel like it was expensive for what it offers. The location is stunning, but on walking round the village there are lots of other accommodation - so shop around.

  • Stayed July 2011
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask 239166 about Inn on the Moor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wakefield, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Comfortable friendly family enviroment”
4 of 5 stars Reviewed 30 May 2011
3
people found this review helpful

As you drive passed other Hotels in the village you can see that the most expensive cars are to the front for all to see. However arriving at The Inn On The Moor there's a relaxed and comfortable atmosphere, that allows people to be themselves and relax among the local characters of the village.
The food is excellent on an evening, but breakfast tops everything!
Having stayed here several times during our married life we throughly recommend this hotel for people who want to get away from the hustle and bustle of city life and just lay back and enjoy your stay with Malcom and Judy.....and not forgetting Rufuss and Bertie their dogs.

  • Stayed March 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask briarfield190729 about Inn on the Moor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Fawlty Towers returns @ Inn on the moor!”
1 of 5 stars Reviewed 28 September 2010
3
people found this review helpful

We did not stay here but during our 6th visit at another hotel in the village, we decided we would eat here. We have eaten at most places within the 15 mile radius of the area and this is by far the worst.
Curiosity over reading other comments regarding reasonably good food attracted us in on this occassion.
We started by arriving at reception after having pre-booked a table and waited 10 minutes to be seen to and although kitchen waiters/waitresses came out of the kitchen know one came over to greet us and check us in.
Not put off we wandered through to the bar area and said that we were here to eat. We were served some drinks and I went to the mens toilet which was worse than a public toilet. Filthy toilet area dirty soaps on basin, wonky tap, silicone round toilets must of been done whilst either very drunk or wearing a blindfold. For a hotel this was really unacceptable.
We were then taken through to the restaurant area and sat down with some menus.
We were not told about the specials and the menu looked fine although a little confusing.
The menu was poorly set out and didn't state starters/mains/desserts etc.
It also didn't state what came with the meal. ie. chips/potatoes/veg/salad etc.

We were then taken to our table that had a name plate reservation via a lined piece of A4 paper that was folded up and written on.

The Waiters/Waitresses were some in uniform others not and highly unorganised.

The starters then came, I had the cured beef which was soaked in oil and covered in pepper and for £5.95 was very dissapointing. The table was set out with a fish curtlery and mains, no cutlery for starters. Also when we asked for steak knives we were told we would'nt need them as the meat was so tender.

We then had our mains which weren't too sharp either, we had asked for chips with the meal as we were unsure from the menu what it came with. When the food came there was chips, mash, roast potatoes and soggy wet re-heated veg. During our mains there was a group of 5 men on the table next too us who were staying at the hotel. They were bearly half way through their meal when the waiter came and asked them if they wanted a dessert.

Again this happened during our meal and we also declined their seemed to be a rush to finish and get home! Certainly not proffesional and quite rude.

We then made a quick exit and paided and even this simple request was made difficult by the member of staff who could'nt work the chip and pin machine.

Overall a very dissapointing meal and we wont come back again.
This is a large place and has masses of potential but there is obviously a reluctance to spend any money and would be better suited as an old peoples home.

Our advise would be keep to the other end of the village where you will find a good hotel with fine food and excellent service of which you just cant fault!

  • Stayed September 2010, travelled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Inn on the Moor

  • Hotel On The Moor
  • On The Moor Whitby
Address: Goathland, Whitby YO22 5LZ, England
Price range (per night):* INR3,305 - 4,257

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