I had planned a birthday suprize for my partner at this hotel. Yes his birthday is on Halloween! The hotel is actually very lovely and has a fantastic location right in the heart of Norwich.
I had booked a Deluxe King room which for £150 for the night inc Breakfast, we thought that this was good value. The room was lovely with great bath room, lovely big bath for two! We also had lunch the day we arrived, excellent food.
The one big issue which stands out above everything else is the GRUMPY RECEPTION STAFF!
These people have no clue at all how to deal with guests. Upon arrival we were dealt with by an older woman who was clearly in distress over a previous costomer. She looked at us as if we were the devil, all i wanted to do was check in! I then asked her if it would be possible to do so!? Anyway she checked us in and showed us to our room all the time complaining about a previous guest. No chance of her asking us 'Had we travelled far' How long are you here for, or have we been to the city before. Just moans about this previous guest. She didn't even wish us a happy stay...lol
The same thing was also true about the younger women who replaced her, she was even worse, no smiles during check out, very abrubt, thought she might have asked us if we even enjoyed our stay or wish us a pleasant journey home, NO CHANCE! just a face behind a reception desk and it's such a shame for such a nice hotel..........
So i would recomend this hotel as it is a very Chic art deco hotel in the heart of a great city. Just remember that the reception staff need a good kicking and are not an accurate representation of this hotel.
However i would also recomend that the management of the hotel start to manage their reception staff, they must be costing them a fortune!!
Keep on smiling Girls!!
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