I recently stayed at this hotel with my wife. The receptionist was very helpful on arrival and showed us to our room,we had been given an upgrade and we were in one of the suites.The room was lovely with the old fashioned bathroom and massive shower. the hotel was spotless the food in both the resturant and at breakfast was lovely. The staff were helpul and polite.A lovely hotel that i would stay in again and reccomend to friends. The only one little niggle was that there was no clock in the room.

Whilst working on a large project for my company; I stayed at the St Giles 3 nights per week for around 2 years.
This is a small (ish) boutique hotel with approx 24 rooms –
The hotel is a listed building with the rooms at the front being in the listed part of the hotel – these room are very spacious and (some may say) elegant, with chandeliers, fire places, parquet flooring, and traditional bathrooms.
At the rear of the hotel are more modern type rooms, which have more of a bedroom feel than a typical sterile hotel room, the bedrooms and bathrooms in all are a good size and are decorated to a high standard.
All rooms are individual and even-though numbered, each room is named (e.g. Marianne Twinette suite etc)
The restaurant and food is of a high standard, and the staff are very friendly and in particular Frank the restaurant manager who always had time for a chat (shame about his team Arsenal though  - I’m a Liverpool fan so enough said !!).
The receptionists are also very friendly and helpful.

I arrived in the evening and got a pleasant welcome. The room was very nice and so was the bathroom. It had a nice old bath and a seperate shower. The shower however didn't work really well. They offererd free coffy, tea and water in the room. During the night I didn't sleep very well due to creaking floors and slamming doors. The breakfast was average. Just toast and croisants but no rolls. I wanted to have dinner in the restaurant but had to wait for more than an hour so I decided to order roomservice. This however took more than one hour too. The food was OK but contained too much bacon. (Bacon in pupkin risotto, and bacon in ceasar salad???). Check-out was at 11. The location is perfect.

Actually getting parked at this hotel is the biggest neg. you can levy against it. If you dont know the area - as most visitors probably wont, finding the car park unaided first time around isnt easy, and should be explained somewhere beforehand. The easiest way (with hindsight) is locating it using 'Streetview'. Which will guide you down the warren of back alleys which leads to the ample car park. But even then, once parked, it isnt obvious just where the access door to the building is. More signage required, St. Giles!

Once in, and up the lift 2 floors to reception, we were met by a very friendly, welcoming and informative lady (as were her collegues at other times), who went through the necessaries, and then even carried a bag to our room.

The 'King' room was spotless and spacious, as was the bathroom - which ironically had no bath, which didnt bother us. It had an over-sized shower with a choice of two heads - regular and 'waterfall' which was a nice touch. There was also an array of lotions and potions. One bizzare thing, was that there was a fan switch - seven feet up the wall!

The large bed was extremely comfy, and there were fluffy robes in the ample wardrobe. There was also a balcony, albeit with not much of a view, but was handy for the smokers. The room also had the usual chairs, drawers etc., which were good quality, and a large flat screen tv. The room was warm, even without any apparent heating on. There was a heat/air-con control available, but we didnt need it. We slept with the windows ajar without any noise problem.

We made use of the restaurant, bar and lounges - which were all of a high standard, as was the food served therein. The staff - every single one we encountered seemingly from the UK, were pleasant and efficient throughout, nothing being too much trouble.

The place had one or two odd niggles that really arent worth dwelling on, as they can be found in just about any establishment you stay in in one form or another. Though others would, and likely have before today, turned them into 'War and Peace' just for something to moan about

The location of this hotel would be very hard to beat for access to the city/shops etc. This was our first time in Norwich, which we found a great place of interest and for the shops it has. We will certainly return to both city and hotel at some point in the future.