This is what I wrote to MJB about Beeches apartments - i have been reimbursed but with no extra:

I am writing to you to in disgust at your treatment of my wife and I when we booked a week at 9E Unthank Road. We arrived at 5-30pm today expecting to find the set of rooms described by Laterooms.com website as having quality accomodation with a fully equipped kitchen. We were met with a scene of complete awfulness, a disgraceful hovel. This included:

A dank basement room with damp walls covered in mould (my wife is asthmatic and within fifteen minutes was wheezing)
Dirty windows that had not been cleaned for many weeks
Hairs in the washbasin
Cobwebs in ceiling corners
Badly washed cups
Unwashed sheets with yellow (urine?) stains
Old grey towels (should be white)
Cracking walls with staining
No washing machine or dishwasher
Empty drink bottels in dirty cupboard
General bad state of repair and maintenance

We complained to both MJB customer care staff but received no help. The owner of the rooms apparently refused to offer better accomodation. I asked to be reimbursed but have heard nothing. I am including photographs as evidence of the complaints above.

I expect immediate recompense. We had to find accommodation for ourselves at The Georgian Hotel after searching everywhere for self-catering rooms. It is costing us 120 pounds a night as opposed to the 85 we paid for 9E's misleading photographs and description. We booked these room early because we didn't want to stay in a hotel. Our visit was to see a new born granddaughter and receive and entertain family members which we cannot now do.

If you do not act immediately I will put the whole case in the hands of our solicitor and seek compensation as well as reimbursement.

We also intend to do publish these photographs and expose your disgusting business practices.

EJS Norfolk

Stayed at Upper Apartment, Langham Hall, run by MJB Hotels. Despite saying dogs welcome and no extra charge mentioned when booking, I received an email the next day saying £36 had been taken from my card for 1 night because a dog stayed!
I have been emailing now for 4 weeks with no response. Disgusting customer service.
Now trying to get money back via my bank. DO NOT STAY HERE - YOU COULD BE RIPPED OFF TOO.

We stayed in flat 9e for 2 nights from 15.-17.7.11 and paid 55 pounds per night. Thankfully, the sewage smell mentioned in the previous review was gone , however this didn't mean the flat was habitable.
On arrival, I had to send my husband round the rooms to remove thick cobwebs ( in very easy to clean places such as lamps and behind doors) and some spiders. The paint was peeling off the depressingly decorated rooms and the bannister on top of the stairs leading to the dungeon like living room was dangerously loose. When you go down the stairs there is no bannister at all , making it very difficult to get downstairs I don't think this flat would pass a health and safety inspection. The owners obviously don't care if their guests hurt themselves. The TV has only 5 basic channels and the remote doesn't always work. There is no microwave in the kitchen.
Surprisingly, the mattress in the double bed was comfortable, but we still couldn't sleep, as we started itching like mad as soon as we got into the bed on both nights.
I booked this flat as it looked ok on the website and I prefer self-catering to hotels, but I would never return.It is the worst place I have ever stayed in.

We stayed at Apartment 9e Unthank Road for 2 nights and soon realised that the address was very apt as we had very little for which to thank MJB! Like previous reviewers, we endured the constant smell of damp and sewage, a damp-blackened window frame and wall in the living room area, no hot water in the kitchen and bathroom for most of our stay and frustratingly incompetent responses to our repeated telephone requests for matters to be remedied.
Things did not start well as, on arrival, the smell of sewage was all pervading despite the fact that the cleaners had left windows open in every room in order to 'air' the apartment prior to our occupancy. In fairness the rooms were clean, as were the bedlinen and bath towels, but the tea towel in the kitchen was stained and dirty. There was no handle on the door from the bedroom to the bathroom/toilet and it was impossible to close the door which therefore remained clearly ajar even when the bathroom and/or toilet were in use.
Having been out in the afternoon and early evening of our first day's stay, we reported the lack of hot water on our return to the apartment and were informed that it was too late for a maintenance person to come out! Fortunately the shower in the bathroom was an electric shower which worked independently of the hot water system but the MJB 'receptionist' who answered my call did not know that at the time. She assured me that a maintenance man would come the next morning at 10am. When this did not happen I waited until 11am before telephoning again to remind MJB, only to find that the new 'receptionist' had no record of my previous request. However, she promised to arrange for a maintenance man to be at the apartment within the hour. Again the maintenance man failed to appear and I telephoned once more at 1pm, just prior to leaving the apartment to attend a wedding, and was assured that the hot water would be fixed within the hour!
Needless to say, upon our return at 3.30pm, nothing had been done. We were due to attend the wedding reception at 4pm and had returned to collect a change of clothes for the evening function which was scheduled. However, when we attempted to open the main door to the bedroom, the handle mechanism had broken and the door was jammed shut! Once again I telephoned MJB and spoke to yet another 'receptionist' who had no knowledge of my previous calls and concerns! I explained the urgency of the need to collect our clothing and again informed them of the ongoing hot water problem. I stated that, if MJB did not send somebody within 15 minutes, I would kick open the door and it would cause some damage. Amazingly a maintenance man appeared within 5 minutes! However, true to form, he did not have the tools to open the door or mend the hot water boiler but he knew a man who could! At this point we lost patience and demanded to be relocated to another apartment immediately whereupon he apologised profusely and 'guaranteed' that the door and the boiler would be put right before our return from the wedding festivities. Under the circumstances, we had no choice but to accept and left without our change of clothes.
In the end the main bedroom door and hot water boiler were mended but I have never experienced such inept customer service or such poor facilities in a hotel/apartment. Travellers beware, 9e Unthank Road lives up to its name!