I have stayed at this hotel the year before, was booked into one of their apartments in Upper St.Giles Street and it was wonderful. By contrast, had to stay at the hotel for the second night which was terrible.

Booked again last November for the apartment mentioned, not ready or cleaned on our arrival and the delay in arranging this ruined our arrangements made for that first evening. Cafe 91 downstairs owned by the MJB Group ripped us off, letter of complaint to the management completely ignored.

The arrogant and rude man that owns the hotel chain will, I hope, go bust in a very short space of time. I will not be returning there.

We stayed here for convenience and the price on Boxing Day 2008 so we didn't have drive home that night (had been at a party). Service was friendly and room was large and clean - unusual layout, but very spacious. We paid around 40 pounds, and cannot complain - it fulfilled it's purpose. We even got to keep the car there the next day and walk into town (not far at all - approx between 5-10mins) which was very handy as the post-Christmas sales were in full force and the roads were a nightmare!
We had the first room to the right of the front door in the old vicarage (the building next door) and although the place was empty that night, I'd expect it gets very noisy with people coming and going and slamming the front door (room door is not sealed/sound proofed) - so beware. Otherwise, good, comfortable place where price is relative to what you get - no complaints at all!

Clean, Warm and comfortable rooms, basically furnished, but overall very good value for money. Breakfast was excellent and staff were helpful.

Myself and my partner stayed here for a coupe days, bit of a break from the kids....rather i was at home, more peaceful! we stayed in room 20 and were kept up all night by a security light which was to be honest brighter then a bed side lamp, i would have been able to read a book perfectly in that light!! secondly, the room was dirty, think theyneed to sack the housekeepers!! im not sure who were next to us but they came in at stupid o'clock in the morning and were having an argument pretty much all night!!! The breakfast was well...awful! the lady serving the breakfast looked as though she was about to kill herself in all honesty, she was miserable and winey and didnt smile once while we were in the breakfast room! As for the reception staff, i think maybe they need more training as we made our complaints known he just shrugged his shoulders and said sorry.....hmmm!!! When asked if there was a manager he started babbling about how there isnt a full time manager there and that they spread their time between hotels and their cafe, not very good for a buisness not having a manager on sight!!! It was awful, the whole stay turned into a nightmare! Please, for your own benefit dont stay at this hotel!