I would recommend this hotel to anyone, i stayed here in November with 3 of my friends. The hotel was clean, the staff were really friendly and helpful when it came to booking a taxi into the city (which was only about £4). The facilities were brilliant an added bonus to have a swimming pool (although not very big), sauna, jacuzzi and gym on site. Parking facilities were excellent plenty of space, clean towels, nice smellies. All in all a lovely place to stay.

Reception staff were pleasant and efficient which was a good start. Parking facilities were excellent with plenty of room for everyone.
I like the plumbing in Mecure hotels (a legacy from Ramada hotels) and filling the bath tub is really quick and the showers are also efficient and easy to control. The room was clean with adequate wardrobe space.
The restaurant was spacious and the staff friendly if not overly efficient. The evening menu is somewhat limited but the food was cooked well enough. The breakfasts were plentiful but the English fare was overcooked.
The bar facilities let the hotel down. Overpriced drinks and cramped conditions spoil the experience in this hotel. So the mixture of the poor with the good things about this particular hotel, give it an average rather than a good rating.

this hotel used to be the dire 'Ramada Norwich', has changed its name and is now the dire Mercure Norwich. Avoid, hot rooms, indifferent staff, smelly towels, worn and tired.