In all my 30-something years I've never stayed in a hotel with such lovely, helpful and professional staff. They make what is a clean, very attractive and comfortable 3* hotel outstanding.

For an inexpensive stay in Norwich I don't see how this place can be beaten. I got a great deal with late rooms, and got an upgrade on arrival. The rooms are clean and functional, VERY comfy bed and pillows, flat screen tv with multiple channels and room service.

The receptionists and caretaker require a special mention ... I needed their help for various things when I checked in and during my stay, and they were just so nice and brilliantly helpful it left a big impression. Would definitely recommend this place to friends and family, and stay here again myself if I ever have the need.

I stayed here on business and the staff were very welcoming. The room was comfortable,spacious and well decorated double room. The bathroom was clean and well maintained but could do with a little modernisation and has very hot water at times. The beds were very comfortable and there were no noise issues even though the hotel is close to a main road. I had an evening meal which was excellent in terms of presentation and flavour. There is a choice of two menus one which is a fine dining menu and the other a much broader main menu. I had a cooked breakfast the following morning which is taken in the delightfully bright dining room and again this did not disappoint. I Would stay here again if ever in Norwich.

We have stayed at this hotel occasionally over many years,and it just gets better. Spotlessly clean with a very nice atmosphere.We stayed in the annexe this time,which is every bit as good as the hotel.Comfortable room,comfortable bed and well appointed. Only one point about our room was the shower.It was on the right hand side as you enter the room,glass door only no wooden door. The Hotel is less than ten minutes walk from the city centre,so very convenient. No traffic noise at all,so slept well. We did not eat in the hotel,a short walk away is the Eagle bar/restaurant which was very good.We thought the menu in the hotel looked very good if a little pricey. Would recommend this hotel.

to start i would like to thank the staff at the annesley house hotel for making it a wonderful and an enjoyable experience. I travel alot due to the nature of my job being in the armed forces and its hard now a days to find such a wonderful atmosphered hotel that provides excellent customer service lavishly decorated rooms and exquisite food. we stayed in one of the rooms in the coach house and i must say it was beautiful the room had all the modcons that just makes your stay worth while the bed was so lovely to sleep in as you slide under the covers you feel as if you dont want to come back out.

this certainly will not be my last stay at the annesley house and if the rest of the best western chain is anything like this hotel then they have done the best western a great service