Outstanding in some areas, terrible in others;
When we arrived our rooms had been allocated to someone else and we were not alone. 3 other guests standing in the foyer waiting for a resolution to their identical problem. The hotel eventually put us up elsewhere but this took 2 hours to sort out.
We returned for the remainder of the week. Some of the staff were a little complacent but the rest were amazing! Kate and Lynda inparticular were the most friendly and accommodating waiting staff we have come across and the food was superb!
The rooms?? If you are travelling alone and don't want to swing a cat they are fine, if not a little warm. However the doubles are single rooms with double beds in against the wall.
I would stay again but only because of Lynda and Kate and also there is very little choice in Middlesbrough it seems!

First impressions of this hotel are great, very nice reception and friendly staff. the room wasn't very big but still very clean and comfortable. wireless internet is free as is parking which is always a plus. ate breakfast in the restaurant and again friendly attentive staff and gorgeous food. would definately recommend to anyone.

Arrived with wife. After seeing room, went to reception to ask if given single by mistake! Standard double bed pushed up against wall on one side. Television sitting, free standing at end of bed. tiny ensuite and view into kitchens below. Little space for 2 people moving about. Poor value for money. Told to book earlier if require a bigger room. On the other hand, staff were otherwise pleasant.

I dont know why some people bother to leave revues. Ive travelled the world, and stayed in many hotels. People just love to be critical. I personally find this hotel ideal. It isnt dirty, its reasonable rates the beds are comfortable. And its a fairly quiet location. Theres a genorous carpark. And the staff are friendly and Ive always felt safe staying in this hotel.
I would ignore half of the bad comments on this hotel, its all been blown out pf proportion. I would love to see how the people who criticise so heavily actually really live at home.