Well placed, clean and very comfortable. Recommended

Stayed here for one night and paid for late checkout and a car space. We were telephoned and woken up and told to check out despite paying for a late checkout. Understandably mistakes do happen and the lady apologised. HOWEVER the complaint was handled in a very poor manner. We were argued with at the front desk by the duty manager upon checkout. He was very rude and did not care that we were unhappy with being woken up. The apartment was also not very clean. After 3 written complaints our late checkout fee was finally refunded, which I had to ask for. Don't bother staying here, our friends stayed at the Novotel nearby which gave them a free late checkout at 5pm and great service, they even gave them a free cot! The Marlin staff have no clue about customer service and repeat custom.

On checking into the apartment i was then informed that £200 would be frozen in my account! i was incredible shocked about this because nothing was clearly stated on their terms and conditions. I was then informed quite rudely that it was stated very clearly on my reservation form. I pulled out my reservation form and looked at their terms and conditions which stated ' Please note that Marlin Apartments MAY request a pre-authorisation of your credit or debit card at a time of check in. ' May does not mean compolsury and also no mention of £200 pounds. This resulted in them telling me that if i did not have the fund i could not stay at the apartment. I was so upset by what was happening after numerous attempts to speak to someone who could help me with this situation (as the receptionist acted as if they couldnt give a toss). I ended up ringing the Marlin apartments which then agreed to £100 pre-authorisation which i HAD to agree to else i would lose my money on the apartment, parking and petrol. This had now ruined my trip as i was not able to do any of the activities i had planned for my weekend as i had zero money. My weekend was a very traumatic, upsetting miserable one.

To top it all off the pots and pans in my room were vile. There was a white, smelly gunky substance on one of the pans and on the other mould! When the bathroom light was switched on it made the most horrendous sound. The bedside lamps which were horrible didn't even work. The bed came with a thin horrible duvet and the bed (which was two singles pushed together) was horrible to sleep on. I have never experience such bad service EVER! This has been an experience that has not only put me off staying at Marlin Apartments but any apartments or hotels for a very long time. I shall not be going for weekends away unless i can find a friends couch to kip on as this would be a million times better than my stay at the Marlin Apartments.

I used these apartments twice in Dec 11 for overnight business stays in London. Whilst the check-in process is a bit amateur the apartments themselves were a revelation. Comfortable clean beds, great living room & kitchen - one even had a balcony.

I was initially nervous given that the price (circa £100 per night) was around 60% of that for a similarly located budget hotel, but all my expectations were exceeded. A really great alternative to a conventional hotel where you can cook yourself something properly if you wish and relax in an armchair in front of the TV rather than the dreaded "table for one" alternative.