We stayed here for a couple of nights in June but I have been comparing hotels to this one ever since so thought I'd better do the long overdue review!

Not cheap but you get what you pay for. Very stylish decor - they have nailed the English eclectic country house look. Beautiful fabrics, wallpapers and lovely high quality furniture that really does make you feel you're staying in someone's (very wealthy and well decorated) home. Nothing too gimmicky or trashy. Cool gift in the room - a box of stripey pencils!

We arrived straight off a flight from Sydney and after scrubbing up we had afternoon tea in the very pleasant restaurant/bar in a window seat overlooking the hustle and bustle of the Haymarket. OK, it wasn't Fortnum and Mason but exceedingly pleasant nonetheless, reasonably priced and just what we needed before slipping into a jetlag induced coma on the insanely comfortable bed.

We had a deluxe bedroom on the first floor overlooking the road in front of the hotel. We had no problems with noise but I did check we had a quiet room before we checked in as we'd just come off a long flight. There was a function on in the downstairs bar on our first night but we didn't hear a peep.

Bathroom very nice, good plentiful supply of Miller Harris toiletries, fluffy fresh white towels, bathrobe and slippers. Cute items for sale along with the minibar - Miller Harris candle etc.

On our second night were were still very tired and after a day of shopping all we were fit for was staying in the hotel so we enjoyed some drinks and then our dinner in the hotel bar and restaurant. Bar prices were reasonable for a 5 star hotel and the bar had a nice buzzy vibe, not just full of hotel guests which I always think is a good sign. Dinner was good I recall but the jetlag was catching up with me so sorry cannot recall exactly what we had.

Staff courteous, service efficient and discreet.

The only complaint we had was that the pool was unavailable for our 2 night stay due to private functions being held in the downstairs bar/pool room. We weren't told about this until check in and we were disappointed not to be able to have a swim as we'd chosen this hotel above the other Firmdale properties in London due to the pool. However the hotel was so perfect in every other way we forgot this.

Hotel well situated for shopping - 10mins walk to Oxford Circus up Regent Street. A 20 min or so walk to Bond Street/Selfridges.

We really didn't want to leave this hotel! Have recommended it to all our family and friends back in the UK - perfect hotel for a weekend theatre/shopping break! Will definitely check out other Firmdale properties in the future.

Expectations exceeded at our 3 night new year stay at The Haymarket Hotel (we also love Charlotte Street & Covent Garden hotels). All staff, from reception to door, were extremely courteous helpful and friendly. Loved the decor, room (206 on corner of The Haymarket & Suffolk Place; couldn't believe how quiet the secondary glazing made it)) and ambience, and the photos do not do the pool area justice! Highly recommended and a great location.

The small Firmdale chain of hotels in London really gets the combination of style and substance. I've stayed in all but one of their London properties and they have all offered fabulous eclectic British design, very high quality and superb, discreet and personal service.

My stay at The Haymarket in early December was great. Check-in was quick (the home-made mince pies on the desk were appreciated) and my bags were quickly taken up to my room whilst they parked my car for me. The valet parking isn't cheap (it's for 24hrs) but I checked the rates locally to make sure they weren't overcharging - they weren't - it's just expensive in the heart of the West End.

There's direct access to the, very pink, Brumus restaurant from the foyer. I had a granola/yoghurt and eggs benedict for breakfast - both of which were faultless. Around the back of the reception are a couple of areas to have drinks - the nicest of which is a drawing room with an honesty bar.

I didn't get to use the pool as this was closed for a private function - a rarity I was told - this was probably to do with the run-up to Christmas but worth checking when you're booking.

The room itself was on the 2nd floor, looking out over Suffolk Place, and had double-double glazing so was actually very quiet. The quality of everything in the room was superb: mattress that's soooo comfy!, fantastic mini-bar selection of drinks and snacks, Loewe TV, Bose iPod docking station, Tivoli radio in the bathroom, nice toiletries... The curtains in all Firmdale rooms were really thick, and beautifully made, and there was a blackout blind on the window too.

I only spent one night there this time but it was a really nice touch that all the concierge and reception staff I came across remembered my name. Highly recommended if you want a high quality personal boutique hotel in the heart of the West End.

We had a fantastic stay at this hotel. The room was fantastic and the staff very helpful and friendly.