Booked this hotel for two nights mid-week for a great price. Great location, beautiful rooms, fun place downstairs with their multiple restaurants, bar and own club. The screw-up though cost them their final star. As I said, booked for two nights. The day I showed up though they told me they were booked out the following night and I could only stay for one night. They offered to find me another place but this is [--]. They even said they had a larger booking for the following night. I know what happened. They needed my room for this booking and hence bumped me. This is so dumb. I actually liked the place a lot but for this behavior, I won't be back. I've been to London often and have a couple places I really like. I simply thought to try out something new and decided to test this place. Finally, another star is lost since their elevators kept breaking down and I was running up and down to the fourth floor for the whole stay. This is unforgivable, especially with heavy bags. They didn't offer anyone to come and carry my bags. Oh well, if they cut the booking crap, this is a good find. Go ahead and try it out if you want to risk their shady behavior. Otherwise, there are plenty of other good places you can find in this range that have a bit of everything that are just as good.

Booked this hotel through hotels-london.com and got it for £147 mid week, which I think is an excellent price for such a lovely hotel (its rack rate is way higher, and even discounted most nights it is closer to £200).

Gorgeous boutique style rooms, very ornate and glam, with flat screen TV, very good mini bar (drinks and imaginative snacks), bath robes, huge bath (big enough for two), beautiful and clean.

Reception staff very helpful, and the bar downstairs is very sultry and romantic, though drinks not cheap - but then this is London.

Didn't have time for breakfast (we were up late, the bed was sooo comfortable!) so can't comment on that, but the room service food was delicious.

Compared to other bland, business hotels at the £200 mark, this is way more attractive - close to the tube and all the attractions.

Apparently has an excellent restaurant as well