Arrived during a snow storm after a 12 hour trip from Los Angeles to be greeted by surly front desk staff who refused to help me with my luggage and then curtly told me the hotel has no parking. Who has ever heard of a hotel with no parking? Was informed I could try and find parking on nearby streets but that I would "have to feed the meters every two hours" or risk being towed. Drove around in blizzard trying to find parking lot before giving up in near tears. Returned to hotel to be greeted by surly receptionist who watched as I dragged my heavy suitcase back out to the rental car. Worse hotel experience ever. Avoid this 'hotel' like the plague. Terrible service, awful location and no parking.

This is part of the Soho House group, and one of the cozier properties in the portfolio in my view. Vibe is 'design', but not that dreadful cold atmosphere, a bit more lighthearted. My room had a sloped ceiling with wood slats, while painted stark-white it was still very cozy, Clever built-in amenities and nice soaps; great shower. Dining here is a treat, with a couple options. I love the restaurant downstairs. Busy, loud, but fun. As always in London one must consider carefully what part of town they need to move around in; it can take awhile to get to the West End for example from here, and when traffic is bad and trains full - its a bit painful to move around. But for little shopping and restaurants, no reason to leave this area

My husband and I have made many return visits from our home in Houston, Texas to the High Road House (because we have family who live in Chiswick), and we must report that HRH is still an EXCELLENT little hotel! The rooms are always incredibly clean and comfortable there (the soft, new bathrobes are so nice), the staff is gracious, professional and extremely kind (Veronique, Mardon, Tracy and the rest of the staff are wonderful and always willing to assist), and the hotel's private restaurant is consistently good. We still have no complaints, only praises and compliments for this special place! We love being able to walk out the hotel door onto the Chiswick High Road brimming with interesting shops, high-end boutiques, restaurants, pubs, etc. Walk outside and turn right onto the High Road and you will find dozens of great places as well as the lovely local church and green (town center). If you turn left, you'll find equally tantalizing places to explore as well. The Turnham Green tube (subway) station is still a 5 minute walk around the corner from the hotel. You can hop on the tube and be in central London in 30 minutes or less, or you can have the hotel staff call you a cab and get a feel for the city as you weave your way through traffic to the tourist attractions of central London. (Be sure to politely ask your cab lots of questions -- most London cab drivers are excellent historians and can fill you in on many fascinating details about the city - they also love to talk politics). You really need not leave family-friendly Chiswick to have a good time, though. Be sure to check out Devonshire Road (a 2-minute walk from the hotel). We will keep coming back to the High Road House because it's a tiny, trendy, peaceful, inexpensive gem (which we have grown to love) in the heart of one of the world's most amazing cities.

This hotel is good...but for the price I would expect all the little extras to make it really great. E.g. there is a DVD player in the room, but no DVDs at reception to borrow. The room we had was also quite noisy from the street cleaning which started at 6am.