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Normandie Hotel – reviews, photos

3.0 of 5
96 Sussex Gardens | Paddington, London W2 1UH, England
Hotel amenities
Normandie Hotel
Normandie Hotel
Normandie Hotel
Normandie Hotel
Normandie Hotel
Normandie Hotel
Ranked #307 of 421 London B&B and Inns
2.5 of 5 stars 109 Reviews
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109 reviews from our community

    Trip type
Traveller rating
    5
    16
    22
    22
    44
Date Rating
Dublin
1 review
1 helpful vote 1 helpful vote
“Great location thats about it!”
2 of 5 stars Reviewed 18 February 2011
1
person found this review helpful

Im not one to moan but heres what i think.Looks great from the outside.no lift and steep stairs,not suitable for anyone with small kids,old or problems with mobility.Great location near Oxford street and tubes. Breakfast lovely.Lady working on breakfast lovely and friendly. Problem was no lock on the window,could hear ppl walking upstairs cuz the wood would squeek. Could aslo hear the toilet flush any time some one upstairs flushed it.We only got two towles and not one in the bathroom for drying our hands or my hair. On second morning at 9am we could hear noise outside our apt. Was a man painting outside our room and the smell was toxic.for the duration of our stay he was painting.As ppl know its not a nice smell and well it gave me a headache.So for an one staying there this week the week of 18th Feb 2011 onwards beware of the painting. No remote control either for the t.v.for the price i paid wasmt worth it.

  • Stayed February 2011, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask 123Louise about Normandie Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy Morphakis, Owner at Normandie Hotel, responded to this review
18 November 2011
As a small bed and breakfast hotel we have no room for a lift but rooms on the ground floor can be reserved on request for people with small children and mobility problems.

Most people ask for further towels if they need them.

Unfortunately the decorator was working during the month of February as is necessary in all hotels.

With the remote control again you should have asked the receptionist for a replacement as the previous guests must have taken the existing one.

As for the price you paid wasn't worth it, February is the cheapest month of theyear.
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Stockport, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“this hotel is alright for a two night stay.”
3 of 5 stars Reviewed 5 December 2010
1
person found this review helpful

we found the hotel ok for a two night stay.the furniture in the room should be replaced because it is old and a bit scruffy.

  • Stayed November 2010, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask markmywords1956 about Normandie Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy Morphakis, Owner at Normandie Hotel, responded to this review
18 November 2011
Thank you for your comments. The furniture has now been replaced.
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Copenhagen, Denmark
1 review
3 helpful votes 3 helpful votes
“I can NOT recommend this hotel!”
1 of 5 stars Reviewed 30 November 2010
3
people found this review helpful

We stayed at Normandie Hotel in November and the heat was not working. The room smelled of cigarettes and was in a very poor condition.
The staff was friendly, but we often had to wait outside the hotel for quit a while before someone would let us in.

I will never stay at this hotel again!

  • Stayed November 2010, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Chrisfromcph about Normandie Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy Morphakis, Owner at Normandie Hotel, responded to this review
18 November 2011
Due to the extreme cold the heating systems was turned on in Novemebr but the boiler had not yet been serviced neither had the radiators been aired. We could not find a plumber to come earlier as they were very busy due to the early winter.

I wish you had told me that you had to wait outside before being let in and I would have investigated with the staff member at that time.
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2 helpful votes 2 helpful votes
“I would say never stay again or recommend to anyone.”
2 of 5 stars Reviewed 24 November 2010
1
person found this review helpful

The room was downstairs, not easy accress if you have any disability or carrying a case. and very small and in great need of refurbishment. The bathroom was small and the toilet seat had much flaking paint and considerable movement. It was extremely noisy making sleep impossible until about 3.am. The diningroom/kitchen staff started around 7am and were extremely noisy. Both areas were next to the room. The breakfast was ok although the staff were pleasant

  • Stayed November 2010, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask welltravelled033 about Normandie Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy Morphakis, Owner at Normandie Hotel, responded to this review
18 November 2011
The hotel has since been refurbished. But the rooms downstairs are very quiet as they are at the back.

The kitchen staff have been asked to make as little noise as possible.
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Basel, Switzerland
1 review
2 helpful votes 2 helpful votes
“Avoid this dreadful hotel at all costs”
1 of 5 stars Reviewed 14 November 2010
2
people found this review helpful

This place is a total rip-off. Totally mis-represented on the web-site and brochures, that say it is newly refurbished - perhaps in 1970! When I challenged the staff about this, they said the brochures were old. I said they could update the website in 5 minutes, and remove the brochures from the desk. He had no answer to that. We had to check out early because of the extremely low standard and they refused to refund the money, saying that cancellation with refunds could only be made 48 hours in advance. The room was noisy, not that clean, very shabby furniture, bed was very uncomfortable with old springs that were obviously broken, pokey shower room with no shower gel or shampoo, let alone a hairdryer. Breakfast was minimal (cheap orange juice, cheap cold white toast). And at over £100 per night, this was the worst value ever. I would rather have gone to a camp-site! In addition, I did not feel that safe. I fully expected to see prostitutes and drug dealers in the hall way, given the feel of the place. You would have to be desperate to go there.

  • Stayed November 2010, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Anne188049 about Normandie Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy Morphakis, Owner at Normandie Hotel, responded to this review
18 November 2011
The hotel was completely renovated in 1999 - March 2000 down to the sewers with new plumbing, roof and electrical rewiring. All the showers, beds, carpets, kitchen and dining room furniture were new in March 2000 when re-opened under new management.

The hotel is refurbished every few years and was also refurbished in January 2011. The beds are being replaced as necessary and all the chairs in the rooms have also been replaced. The wardrobes, headboards and dressing tables are only eleven years old.

The shower rooms are by no means pokey and the rooms and showers are cleaned every day.

Shower gel, shampoo and hairdryers are available on request.

Paddington is continually policed and so there could be no prostitutes or drug dealers in the area let alone in the hall way .Incidentally I have a CCTV camera in the hall way to monitor who comes into the hotel.
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Additional Information about Normandie Hotel

96 Sussex Gardens | Paddington, London W2 1UH, England
Price range (per night):* INR8,289 - 23,468

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