This place is a total rip-off. Totally mis-represented on the web-site and brochures, that say it is newly refurbished - perhaps in 1970! When I challenged the staff about this, they said the brochures were old. I said they could update the website in 5 minutes, and remove the brochures from the desk. He had no answer to that. We had to check out early because of the extremely low standard and they refused to refund the money, saying that cancellation with refunds could only be made 48 hours in advance. The room was noisy, not that clean, very shabby furniture, bed was very uncomfortable with old springs that were obviously broken, pokey shower room with no shower gel or shampoo, let alone a hairdryer. Breakfast was minimal (cheap orange juice, cheap cold white toast). And at over £100 per night, this was the worst value ever. I would rather have gone to a camp-site! In addition, I did not feel that safe. I fully expected to see prostitutes and drug dealers in the hall way, given the feel of the place. You would have to be desperate to go there.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 November 2011
The hotel was completely renovated in 1999 - March 2000 down to the sewers with new plumbing, roof and electrical rewiring. All the showers, beds, carpets, kitchen and dining room furniture were new in March 2000 when re-opened under new management.
The hotel is refurbished every few years and was also refurbished in January 2011. The beds are being replaced as necessary and all the chairs in the rooms have also been replaced. The wardrobes, headboards and dressing tables are only eleven years old.
The shower rooms are by no means pokey and the rooms and showers are cleaned every day.
Shower gel, shampoo and hairdryers are available on request.
Paddington is continually policed and so there could be no prostitutes or drug dealers in the area let alone in the hall way .Incidentally I have a CCTV camera in the hall way to monitor who comes into the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC