I stayed at this hotel a few months ago and I will never stay again, I should of smelled a rat straight away after seeing rat catchers under the dressing table, but I thought I'm only here a few days and it's cheap, what should I expect. I stayed one night after being bit all over my body, of which I still have marks, when I brought this up with the owner he questioned where I had stayed previously, implying I had brought the problem in, although admitting pest control was ongoing, I have stayed in many hotels in paddington over the years and this is truly the worst, avoid at all costs.

I have just stayed 5 nights at the Normandie Hotel . We booked a triple room. The room could just accommodate 2 people but was far too small to accommodate 3. There was nowhere to store 1 suitcase let alone 3. Our room was not made up at all on the 2nd day we were there. On the 3rd day we only received 2 towels, not 3. On telling staff at reception it took them ONE HOUR on each occasion for them to bring us clean towels. No lights worked at the reception room toilet. I told management. 4 days later there were still no lights. I asked to use the phone to make an urgent call. I was refused and sent to another hotel down the road to make the call. The room was shabby. The bedspread had holes , carpet was worn, furniture was old with little varnish remaining. Curtains were falling off the rod. On the bright side, the staff serving breakfast were nice. Location is good-near transport and Hyde Park, but then there are many other hotels in Paddington offering ,for the same price, better service, accommodation and care. I suggest that the owner of this hotel train her staff and put some money back into refurbishing her asset because she will not be receiving return business. I will be returning to Paddington next year but I will certainly not be returning to the Normandie Hotel.

After my first night I thought that I had been bitten by insects. During the day the bites developed into yellow blisters which eventually began to weep. I looked horrible - my one yes was almost closed. The second night I got up at 4 o'clock in the night due to the bites. I had a look in the mirror and decided to go for medical help. I went to the reception which is supposed to be about open around the clock. A piece of paper placed on the door said, " Will be back in 15 minutes" - i woder when the 15 minutes had begun. I went back to my room. Then I thought that this couldn¨t be right so i went back to the reception and knocked intensely on the door. It turned out that the receptionist had been sleeping. Aftewards i went to the hospital nearby where they confirmed my worst assumptions - I had been exposed to an attack by bedbugs. The doctors even gave me a letter to show at the hotel. At the hotel they did not accept the cause of my terrible looks. They had never had aný problems, and I must have been bitten outside the hotel. They refused to pay back the rent. After I returned back to Denmark I went to the doctor and was immediately sent to hospital. There was no doubt. Bed bugs. I have tried to contact the hotel, but they deny everything - and send me articles from the internet saying that the bite marks might come from outside the hotel. At the hospital there was no doubt. I can only recommend that YOU STAY AWAY FROM NORMANDIE HOTEL.

I was tranferred to the Normandie Hotel from the nearby Gresham Hotel due to overbooking. The room (booked as a single but laid out as a twin) was adequate for a single but would have been extremely snug for two. Everything pretty clean, and there'd been some reasonably recent refurbishment of the bathroom (decent shower head, retiled) but the room was generally pretty tired and in need of some TLC.

My main issue was the road noise, my room was on the 2nd floor at the front of the hotel and I slept very poorly due to bus/road noise, so a room at the rear would have been much better.

In summary, probably OK for a very short stay if you can get it cheap - mainly due to good proximity to Paddington station and tube.