When I go to London I always try to stay here, unless for business reasons it is too far from my zone of interest. The hotel is rather new, not comparable to other structures that are just restructured old building. Rooms are large, clean and elegant. Breakfast is the best one I found even compared with much more expensive hotels. The only "but" is for my last stay when a part of my pijama disappeard when they cleaned the room. It was probabily wrapped in the sheets and sent to some outsourced laundary service. When I complained I felt I was not taken so seriously, I had to complain several times and nothing came out. Something that can happen and does not impact the evalutation of the hotel that remains at high levels of quality/price ratio.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 February 2012
I was glad to read that you found our rooms to be large, clean and elegant as well as breakfast one of the best.
We take all reports of lost items made by guests very serioulsy and fully investigate each claim. I am sorry that we were unable to locate the item you had lost on your previous stay.
Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC