Booked the above, turned up & no rooms available- very rude manager took us to the nearby Maligne Guest House on Shepherds Bush Road, room dirty, bathroom mouldy, carpets stained. Other guest houses the company owned did not look any better along road- manager did not see a problem which shocked us. Manager refused to give a full refund very unhelpful. Very lucky to find a room in the nearby Her Majesty Hotel instead- what a complete joy, very clean, service fantastic, owner very helpful and for a similar price- why didn't we find this hotel earlier on a search engine.
- Royal Hotel 2
