We have just returned after a 2 night stay which was part of a Christmas present with a show. It is recommended as easyily access to the west end, unfortunatly the only way to get there was by taxi costing £31 return trip or taking 2 buses or underground with 3 changes!!!! Not that easy I would say. We booked this hotel through the secret hotel on last minute.com which guarantees a 5 * hotel. Although the hotel is a lovely building it's freezing. We spent the whole of our stay trying to keep warm, we were unable to set the heating in our room any higher than 20c and our constant calls to reception were not answered. When checking out we reported this to be told, you should have reported it to reception!!!!!!! We paid extra for a superior room and was disappointed the only veiw we had was an internal view of the bar and into the rooms opposite. Whilst in the bar one evening in our coats trying to keep warm there was a parade of scantily clad girls carrying a 'blow up doll' whilst wearing parts of the male anatomy around their necks and on their heads, a hen party, just what you expect in a 5* hotel!!! Time and place springs to mind! As for using the spa and pool we were so cold the thought of getting undressed was out of the question. Our much needed break was ruinded and I would deffinatly not recommend this hotel. The staff don't seem to care about the standard or quality of service, they have no concept of customer care.
- Grange St Pauls Hotel
