Perfectly adequate budget hotel, very clean but the rooms and coomon areas are in need of updating. Staff were friendly and helpful.

typical large chain hotel, they try to squeeze as much money as they can from you at the same time as giving you as least possible value for money.

We have stayed at this hotel twice and had problems both times.

On the first occasion, the shower wasn't working, The room hadn't been properly cleaned - there were bottle tops and food under the desk and my partner stood on a shard of glass and cut his foot. We complained and were moved to a different room.

On the second occasion we landed at Manchester airport then had a 3 hour drive to London, arriving at the hotel after midnight. The following happened;
1 - We had booked a 2 night stay (Friday & Saturday). The first night clashed with our skiing holiday so, several weeks prior to our stay, I telephoned and asked to change the booking to Saturday & Sunday instead. The hotel was adamant that this was not possible as I had an "advance deal". When I telephoned "central reservations" to let them know that we would be arriving late on the Saturday, I was told that the dates could have been amended after all.
2 - The room stank of stale cigarette smoke. We couldn't be moved as we were told that the hotel was full so they sprayed the room with air freshener instead.
3 - The thermostat control on the shower was faulty so it was impossible to get a decent shower. The toilet seat was broken.
4 - The room had not been properly cleaned and signs of previous occupants were evident, especially in the bathroom.

We finally got to bed at 2am and woke exhausted the following morning in poor shape to compete in a national badminton tournament.

On speaking to other residents, many had complaints about the hotel including stale cigarette smoke in the room. 2 men, who had booked a twin room, were given a double room instead. Finally one of them spent the night on an uncomfortable z bed meant for a child! Badminton England, who had hosted an event on the Saturday evening, had had so many complaints that they distributed a questionnaire the following day for feedback on the hotel.

We won't be staying here again!

My family and I booked at this Holiday Inn for two nights. We booked because they have interconnecting doors between rooms and we could therefore have the children in one room and me and my husband in the other. This was a massive bonus (other hotels PLEASE take note that families really need this facility).
The rooms were clean and comfortable.The hotel pillows featured a promise to change pilliows from standard foam (which I hate) to a choice of feather and down pillows - Great! What a shame then that when this was requested, the spare pillows were "all in use" Come on people, you're running a hotel! Pillows are part of the deal, and if you offer a facility you should plan to be able to honour it.
The bathrooms were clean and there were plenty of towels.
Room service was ruiniously expensive which I could have tolerated were it not for the fact that the Club sandwiches were dreadful. Bitter rocket instead of a crisp clean lettuce, hardboiled egg (?) - the comination of egg and rocket made the sandwich taste fishy - and dry - no mayonnaise or other ingrediant to make it palatable.
Breakfast on the first morning was freshly cooked for us as we were thre first in the restaurant and the poached egg was perfect. The staff were very friendly and helpful. However, the pastries were rather stale and the berries to put on top of cereal etc were obviously defrosted, were very cold and very tart indeed. A compote needs to be cooked down fruit with some sugar added.
The next morning the food was all out in a buffet - the bacon and sausage were good, but the black pudding inedible. The coffee / chocolate machine (Yes machine, NOT fresh) needed refilling and it was quite a wait before i got my hot drink. Staff toady were rather curt when asked several times for assistance. Pastries were stale again.
Advice: A filter coffe maker, with staff to go round tables replenishing drinks would be great.
Better provenance of food items.
Hotel has a great little swimming pool which the children enjoyed, and check out was very speedy and helpful. The staff on the desk were very polite.
SO - a pleasant stay but in no way outstanding.