Although the staff were very friendly and the suite was decorated and cleaned to a very high standard there were a number of problems.

The first being that during my stay the fire alarm went off persistently. It was incredibly loud and went off throughout the day and particurlarly early in the morning (5-6am). When I contacted reception staff there informed me that it was an alarm but could not provide me with any information as to why it was going off or when it would be fixed.

The second problem I encountered was that my suite was adjacent to a door used frequently by staff. The walls in the suite are thin so everytime someone walked through the door it slammed shut and the whole suite shook. I paid for a suite to sleep in but didn't manage to get much sleep between the piercing alarm and the slamming of doors.

Lastly I paid for a continental breakfast every morning of my stay but felt that the breakfast provided was poor in choice. By that I mean that if you don't like cornflakes or toast arrange to have your breakfast some place else.

I stayed there this week for 4 nights, with my wife and 3 kids, 9,8,6 . We had a two bedroom apartment. It was very clean, small /tidy, but sufficient sized bedrooms, and a good sized sofa bed in addition . The living room was nice. The home from home convenience provided by apartment as opposed to hotel room living, was great. The TV -DVD was handy to have especially when you have young kids, reception has a list of DVD's you can rent for free, and overall the apartment was great, and in comparison to trying to get a family room or two rooms in a hotel it was much better and good value. too The breakfast was fine., your get basically orange juice, cornflakes, ham & cheese toast and tea, what more than you can expect at these prices, and it does fill you up for the day ahead. The reception staff I found friendly and nice. Of course with all the places in Sussex Gardens you are getting first and foremost a handy location in terms of closeness to the city tourist sites. The noise from the traffic was constant and little shielded by the single glazed windows, but not too loud and certainly not enough to stop 5 very tired tourists sleeping soundly through it every night. I would really recommend this place to any one with young kids in the 5 to 13 age bracket. One small gripe the internal doors in the apartment were very heavy, and needed a good push to open, and swung shut automatically so would not recommend to younger kids as they literally would struggle to be able to open the doors and would definitely get the fingers stuck at some point !

We never really used the clean kitchen apart from light snacks as you are surrounded by restaurants nearby. The place was cleaned every day and was spotless overall. We would definitely recommend and would come back. With a place like this you have an idea what you are booking in the first place ( not the Savoy or the Ritz), and those expectations were well surpassed , we had a great time.

Stayed at the Aspen as a family of five in a two bedroomed apartment. Yes I agree it was small, but if you want 5 star rooms, pay for them!
Shower was powerful, bathroom was rather small but adequate. Kitchen very clean, fridge, washer/dryer, Microwave plus all utensils, more than adequate. Breakfast was complementary, cereal, toast, meat & cheese, you could pay £3 for full English. Vey basic breakfast - but it is free!
Less than 5 minutes walk to Paddington Underground, some nice Restaurants, Chinese, Indian, Italian plus the usual Steak Houses, all within 10 minutes walk around Paddington. One problem, it is very noisy, the traffic outside is constant & the windows not all double glazed, if you are a light sleeper it will be a problem. We found reception more than helpful & very nice with the children. Yes it is £10 for the remote, but you do get it back!
Black Cabs run constantly along the road outside the Aspen, very easy & quick to flag one down.
The Aspen can be difficult to locate - the Hotel is actually listed as Abbeywood so it would be best to let your cab driver know that - we found it very easily.
Overall, a great stay, reasonably priced & a great location - would we stay again - Most definately.

My husband and I stayed here for four nights in August. I agree with all that the previous respondent said but found that it didn't detract from the stay. I did have trouble figuring out the washer/dryer with no instructions (nothing dried) but overall we found it quite good. Very small rooms but very clean and great location and its good having the extra living space if one wants to go to bed earlier than the other. We didn't find it too noisy. Breakfast was very basic but you could get a full English breakfast for an extra cost. My husband was a bit surprised about the charge for the remote but no problems getting it back. My only complaint came on our last day. We had said to the trainee receptionist the day before that we would need a taxi to Kings Cross station and should we order ahead of time or flag one down in the street. She quoted us 10.00 to 15.00 if she ordered one for us so we decided to do so. The car was the hotel's own as the driver was in the hotels uniform and I had seen him around there. We were charged 18pound which we considered over the top. Consequently no tip for him.