My husband and I stayed here for four nights in August. I agree with all that the previous respondent said but found that it didn't detract from the stay. I did have trouble figuring out the washer/dryer with no instructions (nothing dried) but overall we found it quite good. Very small rooms but very clean and great location and its good having the extra living space if one wants to go to bed earlier than the other. We didn't find it too noisy. Breakfast was very basic but you could get a full English breakfast for an extra cost. My husband was a bit surprised about the charge for the remote but no problems getting it back. My only complaint came on our last day. We had said to the trainee receptionist the day before that we would need a taxi to Kings Cross station and should we order ahead of time or flag one down in the street. She quoted us 10.00 to 15.00 if she ordered one for us so we decided to do so. The car was the hotel's own as the driver was in the hotels uniform and I had seen him around there. We were charged 18pound which we considered over the top. Consequently no tip for him.

I stay in London quite frequently and have perhaps become a bit fussy as to what I expect, but found this hotel fell short on several matters.

Heating was not working. I queried this with three different staff and got three different responses - "It doesn't come on till later"/"It's in a short (2 hour) shut down phase"/"We'll send up maintenace but that won't be till tomorrow". Eventually, at gone 8pm, a free standing heater was obtained & brought to the room.

There were no curtains at the windows, just a VERY flimsy slatted blind that blocked out almost no light (in the bedroom only). I have been unwell recently and often need a day time snooze - I'd have liked to have done so in the dark!

The shower IS pathetic and fixed head only. (When will hotels learn these make it almost impossible for us ladies to keep our hair dry!) TV reception was bad and the channels very limited. No radio either. There's even a £10 deposit for the remote - the only other place I've ever been asked for this was in a budget (32 quid a night) Etap hotel.

The kitchen is basic but workable, however it lacks those extra welcoming touches. No cleaning stuff, non existent instructions for washer and cooker and most importantly - NO TEAPOT. When I requested one, I was told no one had access to the kitchen until the following morning at 7.15am. Not surprised those who sampled the breakfast were disappointed.....since they start serving at 7.30am they can hardly put much care into its preparation!

The website doesn't inform you & nor do the staff that it's 10.30am check out (threats of an additional whole days charge should this be contravened). This info is only on the room card and on a notice in the room; along with a list of other "dos & don'ts" - very boarding house!

Comments about the staff were pretty accurate - a couple of requests were either ignored/forgotten, or done too late. By the time my extra loo roll arrived, I'd gone out & bought some myself....

The above are perhaps 'minor' quibbles, but taken as a whole it means I certainly won't be staying here ever again

I booked this hotel for our stay in London. There were 2 couples so the place was nice in that it had a kitchen. The place was okay but the staff needs some work. They didn't tell us that we needed to put the key in a holder by the door in order to get lights. We did figure it out but... Also, I had called the hotel and specifically asked them what I needed to bring for the kitchen. I was told everything was provided. When we got there we found out that dish soap, dishwasher soap and tea towels and cloths were not provided. They told me I could go and buy some at the store and leave the rest.. I don't think so. Also they said to make sure you didn't leave anything in the room, but when asked about leaving some things in their safe we were told that they didn't have room. Also, the breakfast left a lot to be desired especially if you can't eat wheat as that was all they provided. Probably would not stay there again although we ended up liking the location.

I'm currently staying at the Hyde Park Suites in Bayswater, London, W2.

I booked a room on their website after lots of email communication with some of their staff regarding the suitability of the room for my purposes (business). After being reassured that the room would be big enough for two business people to work in, I booked a triple suite. Unfortunately I was informed that this was no longer available, but they provided me with a two person flat at a discount, which I was happy with.

When I arrived at the main reception desk, I was informed that I had to give them a copy of my passport (why?!) and had to pay £10 upfront for a key deposit. I was only given ONE key between myself and my partner, and when I asked if another was available, I was told that there wasn't. I also found out that the wireless internet was payable PER COMPUTER as they use a log-on system which is computer-specific.

We were placed in a room down the road at their new accommodation on the fourth floor, with a broken lift, which wasn't great when we had two huge suitcases with us.

The room itself was nicely decorated (Ikea), all clean, but very small (although I was expecting this). It had a small modern bathroom, a small kitchen/lounge and a bedroom.

The bathroom was very clean and looked great, however the shower was rather puny - it was like standing under a tap!

The room had cable TV and a flat-screen TV, but didn't actually have any English channels except BBC World. I rang up the desk and requested that we had some English ones, to which I was told that it would be sorted the next day, which it was.

The kitchen was good, and there were enough utensils to cook decent food.

I have stayed 5 nights and have had my towels changed, but nobody has been to change my bin (which I had to put outside the room in the hallway because it was smelling!) or clean the rooms. It's a good thing I bought some loo roll with me! Lol!

Another irritation was that being on the fourth floor, and only having one key, it would have been useful to have had a buzzer system which worked! It obviously hasn't been wired in properly.

These were all pretty minor concerns though. The one thing which did bother me though was the noise. Maybe because I am not used to staying in London it bothered me more than it might bother others, but when laying in bed, it sounded like the windows were wide open and there was a lot of street noise. The first night I didn't sleep until 3am! The people above me were also very noisy at night, and you can hear people moving around all the time.

All in all, it is good value for money if you are happy to make a few minor concessions. The location is great and it is literally 5 minutes from the tube.