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Comfort Inn & Suites Kings Cross – reviews, photos

3.0 of 5
31-33 Argyle St, London WC1H 8EP, England
Hotel amenities
Comfort Inn & Suites Kings Cross
Ranked #645 of 1,070 hotels in London
3.5 of 5 stars 38 Reviews
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38 reviews from our community

    Trip type
Traveller rating
    2
    17
    9
    4
    6
Date Rating
Bingley
Senior Contributor
22 reviews 22 reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“One night”
4 of 5 stars Reviewed 8 January 2012

We stayed overnight at the hotel before an early morning start on the Eurostar as it was so close to Kings Cross and St Pancras. Our room was pleasant, we had two bedrooms, one double and one twin for just two of us. We were on the ground floor which didn't give the room much of a view and it seemed quite dark. The beds were comfortable but having the kitchenette was useful as we ate in our room in the evening. Breakfast was a disappointment, a very small room in which to eat with very little room to move around in. The fruit juice was awful - avoid it. Quite expensive but good location near the stations.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
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Ask HappycoupleBingley about Comfort Inn & Suites Kings Cross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nazish Kheraj, General Manager at Comfort Inn & Suites Kings Cross, responded to this review
9 February 2012
Thanks for taking out your precious time and giving your feedback for ComfortInn and suites King’s cross.
Furthermore we are sorry to hear this that you had bit inconvenienced while you’re staying but we appreciate your comments to improve our service to finest level.
We really appreciate your presence once at our hotel and will be very hopeful to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Very convenient but average”
3 of 5 stars Reviewed 19 November 2011

Very convenient to Kings Cross and St Pancras stations, very clean. We had a large room with four beds which would be ideal for a family, but it was in the basement and had very little appeal. Limited cooking facilities (microwave, sink, plates, cutlery) but no tea towels or detergent. Tea Coffee facilities. Fridge. Continental breakfast was just adequate and provided in very small breakfast room. Staff not terribly communicative. Very expensive for what you get, but very handy to the station.

Room Tip: If you dont need all the beds try and avoid the basement room.
See more room tips
  • Stayed November 2011, travelled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask utya about Comfort Inn & Suites Kings Cross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nazish Kheraj, General Manager at Comfort Inn & Suites Kings Cross, responded to this review
9 February 2012
Thanks for taking out your precious time and giving your feedback for ComfortInn and suites King’s cross.
Furthermore we are sorry to hear this that you had bit inconvenienced while you’re staying but we appreciate your comments to improve our service to finest level.
We really appreciate your presence once at our hotel and will be very hopeful to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
“close to kings cross/st. pancras stations”
3 of 5 stars Reviewed 17 October 2011

Stayed at this hotel for one night before heading to Paris. It was a great location for us because it was less than 5 minute walk to King's Cross and St. Pancras which we needed. Staff was not the most welcoming/helpful, but we didn't have any issues. Room was decent size and clean. Room was on the 1st floor right near the front desk, but we had no noise issues. We only needed the one room but we had a suite. I agree with other reviews- it would be ok for families or friends, but not 2 couples. You have to enter the other room to get to the bathroom which would disturb those in that room with the 2 twin beds. Overall, good for us because of the location.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Samantha P about Comfort Inn & Suites Kings Cross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nazish Kheraj, General Manager at Comfort Inn & Suites Kings Cross, responded to this review
9 February 2012
Thanks for taking out your precious time and giving your feedback for ComfortInn and suites King’s cross.
Furthermore we are sorry to hear this that you had bit inconvenienced while you’re staying but we appreciate your comments to improve our service to finest level.
We really appreciate your presence once at our hotel and will be very hopeful to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Oh dear”
3 of 5 stars Reviewed 4 October 2011

We spent one night on the way home from Paris in a 'suite' at this hotel. We had two adjoining rooms (both very small), one with a double bed tv and tea and coffee making facilities the other with the only (tiny) en suite bathroom and a kitchen of sorts. This meant that the people in one room had to disturb the people in the other room for the full use of the facilities which might just work for a couple with children but is hopeless for less intimate friends. The breakfast room in the basement is small and overcrowded with tables and made the self service arrangement almost unmanageable.The food was limited and poor and at £200 for one night was terrible value.

Room Tip: find something better
See more room tips
  • Stayed September 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Bettenmar about Comfort Inn & Suites Kings Cross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nazish Kheraj, General Manager at Comfort Inn & Suites Kings Cross, responded to this review
9 February 2012
We are concerned about the problems you experienced at our hotel during your recent visit. Grateful to you for taking the time to bring this matter to our attention.

A hotel is defined by the quality of service It provides to its guests. Consequently it’s disappointing to learn that you’re unhappy

Please accept our sincere apology

We want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve.

Your willingness to share your recent experience is genuinely appreciated.

Again, please accept our apologies and thank you for taking the time to share your concerns with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“never again”
2 of 5 stars Reviewed 20 September 2011
1
person found this review helpful

My husband and I stayed at this hotel for one night. We had the basement suite and it was dark and dingy and window wouldn't lock. When we arrived in France, I discovered that I had left my nightdress in the room, emailed and phoned the hotel, and they said nothing was found, so either the chambermaid stole it or dumped it, either way not good enough. The only saving grace for this hotel is the proximity to St. Pancras.

  • Stayed September 2011, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask 72margarita about Comfort Inn & Suites Kings Cross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Comfort Inn & Suites Kings Cross

  • Comfort Inn Kings Cross
  • Comfort Inn London
  • London Comfort Inn
Address: 31-33 Argyle St, London WC1H 8EP, England
Price range (per night):* INR12,490 - 22,404

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Comfort Inn & Suites Kings Cross
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