We were booked into this hotel for a company event. However, on arrival (and after we had paid in full!) we were then told we would actually be staying in another of their hotels directly across the road - what?!?
The other hotel was dire, it had not been touched or decorated since at least the 70's, there was mould in the bathrooms, no reception area (just a doorbell), threadbare carpets, musty smell in corridors and rooms etc, etc.
How can a hotel take a booking using images and reviews on one hotel and then send you to another which is in appalling condition?
Avoid booking into this hotel at all costs, you may find yourself staying somewhere that you hadn't expected....
- London Springfield Hotel
