Yourstay received such bad press -including the creation of a web site dedicated to lodgers with their individual horror stories - that Yourstay rebranded themselves as Woogo. The business is not a member of the London Tourist Board, and so does not have to abide by accepted lodging guidelines or practices.

Rent from these bandits at your own risk.

We stayed in this apartment for 3 nights. The apartment is relatively new but you can make out that all the work is grade 2 material.

First of all, this apartment checking in is couple of miles from where the apartments are and cost you about 10 pounds. More than that, you walk up with you luggage all the way and then they tell you that the checking in somewhere else. This was the most frustrating part. The bathroom exhaust would cause water dripping in the bathroom! The futon turned bed is not comfortable at all. If you are on your own in London, then this apartment does not even have a phone or even a front desk reception. Once you have checked in and paid in advance for all 3 nights stay, you do not see or contact anyone. You are really on your OWN!!!

The paddington station is also about 7-8 minutes walk which is more for small kids. The location has good food locations, including a mcdonald close to the bus stop. Just buy a 5 pound ticket from the paddington metro station and you can use the bus and train both unlimited for the wholeday, plus kids travel free!!! We used metro like anything and had great fun sitting on the 2nd level of the double decker buses all time :)

The only good thing about the hotel was that the checking-in lady was very considerate and helped us with certain issues we had. The owner was not apologetic at all for all the inconvenience and the improper communication done. Overall, a bad expereince and I would never stay there again!!!

We have stayed in their 3-bedrooms apartment for 3 nites in feb. It is new with superb location. Kitchen is well equipped and fairly clean. The kettle is oily inside. Living room is big with comfortable sofas and huge windows facing newly built offices. Bedrooms are good in size and linens are clean too. However, we were very disappointed with the services of the apartment management company.
On the day of arrival, we called them and leave our credit card informtion. We were asked to call them a hour before key collection which near the apartment. In the afternoon, we called again and they asked us to collect keys from their office instead. When we reached their office, their staff told us that they had made a mistakes and we should go to the apartment for key collection instead! It really messed up our plan, coz we need to go for musical on the same day.
When we reached the apartment we couldn't found any hair dryer as stated. We called them and we were told that hair dryer is no longer provided in their apartments. We were very surprise/shocked with their answer... we simply can't go out without a hair dryer! If the list of hotel facilities shown in webpages are updated, we would consider other apartments or simply bring our own!
It would be a very charming apartment if cleaniness and services could be improved.