This was my 4th or 5th stay at the Soho and it invariably ends up for me the best choice when I visit London for business or pleasure because it delivers at so many levels. I begun bu staying one night on my way to Wales, where I traveled with my partner to spend Xmas with his relatives, for a single night I booked one of the Luxury Rooms, which is on the smaller side considering the spacious larger rooms, still because each room is different, each one is a surprise, their beds are among the best I've slept on, and this hotel manages to block out noises, from inside and outside. After our visit to the Welsh countryside, we returned on December 30th to London and we brought along my partner's mother with us, treating her to a splurge of a NYE celebration in the city. The concierge staff of the hotel assisted me with all the bookings and reservations I needed, which I planned with their help via emails from the US. Multiple times back and forth, planning car pick ups for NYE (it's not a good idea to ride the tube on NYE in London, packed) theater tickets, restaurant reservations and a few other minor things. The concierge staff helped me with everything I needed, always with a smile, and fast. I booked a Luxury Junior Suite and they graciously provided with a change replacing the existing sofa for a sofa bed queen size, to accommodate all 3 of us in the same room. We got a room on the 4th floor, where you enjoy better views, their windows are big, their ceilings of good height, and the rooms at the 4th and 5th floor are filled with light when you open the drapes. We've stayed before at a suite on the 5th floor where you get a balcony, which is also rare to get in London.
The Soho is centrally located near the lively scene of Compton Rd, but it's also a walking distance from one of my favorite shopping spots in London, New Bond Street. It also has multiple restaurants nearby, and if you decide to stay in, their restaurant Refuel is excellent, which brings me to another reason I continue to book there: my partner is very allergic to gluten, and this is one of the few hotels that offers gluten free bread, pastries and cookies, and they will make any changes to any menu item to suit this need as well.
Every time I return, there's a small gift, be it a candle or a fancy soap with a handwritten note from the hotel manager that just makes things a little different when I walk into the room. This hotel is all about the details: wherever you turn there's art or a whimsical framed print, unexpected wall coverings, fabrics, textures and materials that are a feast for the eye without being overwhelming, a lot of thought and careful planning went into the design of the rooms, they are luxurious but cozy, casual yet refined, contemporary without being overly trendy and the play with color is out of the ordinary but so tasteful, it is definitely a decor that will uplift your mood after a transatlantic flight. The bathrooms are spotless, sparkling granite, Miller Harris toiletries abound, lofty towels and robes, excellent water pressure for either an invigorating shower or filling up the tub quickly for a soaking bath. The closet provides an umbrella (it's London) shoe mitt, garment brush, extra shopping bags and their laundry staff won't take more than 3 minutes to come pick up that shirt you need ironed for the evening.
It is a property that caters to a particular clientele in the arts, fashion, media and otherwise very visual industries, so you will see those types at breakfast, at lunch which is invariably buzzing with activity, and at dinner, when you can really enjoy people watching while sipping one of the bar's concoctions. This time I tried their Passion Fruit Ginger Caipirinha, made with real Brazilian cachaca, I lived in Brazil for a few years, so I know how to make those, and I gave that one a full 5 stars.
With the astounding number of hotels in London sometimes I think about testing here and there one of the other big names or small boutique properties owned by either big chains or specialized boutique chains, but I always end just booking the Soho because I know what I will get, and it's always been very consistent. Hotels in London are not cheap and are infamous for small rooms, and by now I know I'll have to shell out over 200 British pounds for a good room, it may as well be one that I know will be spotless, tasteful and spacious, even their standard rooms are larger than other hotels I stayed at. Since it's a small property, you get more personalized service and while it may not carry the name or seal of a big luxury chain, it delivers luxury at so many levels with such ease and quirk that's hard not to get used to.
Whether you are visiting London for the first time, for a single night, on a business trip or taking a significant other, reach out to the concierge of this hotel and explain your visit and your tastes. You will not be disappointed. If you bring your significant other, chances are you will pleasantly surprise them, I think it would be hard to have an unpleasant experience there.
Room Tip: Request a room on the 4th or 5th floor if you are staying for a few nights, even though their are th...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC