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Abbey Hotel – reviews, photos

2.0 of 5
23 Wood Lane | Shepherds Bush, London W12 7DP, England
Hotel amenities
Abbey Hotel
Ranked #846 of 1,069 hotels in London
2.5 of 5 stars 34 Reviews
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34 reviews from our community

    Trip type
Traveller rating
    5
    7
    5
    4
    13
Date Rating
Port Talbot, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“A consistently good hotel having been my first choice of stay for 20 yrs”
5 of 5 stars Reviewed 5 January 2011

I have stayed at this Hotel many many times over the last 20 yrs. Sebastian the owner is very helpful and its a friendly place situated in the heart of Shepherds Bush. (If you stay there go to the nearby "PATIO restraunt" the finest food ive ever tasted from a Polish restraunt with a window full of good news reviews. Abbey Hotel has been the location for many stays with both work and pop concerts. Led Zeppelin reunion concert and Cardiff City Wembley trips. It has to play safe so you pay in advance which is normal in London. Its clean, airy and friendly & if you are a reasonable person you will be more than happy. Parking is a problem with many London locations and I guess the solution is OK whilst not the best. I really fell in love with this Hotel and its been adopted by many of us from Wales. This has not gone unnoticed by the owners who always give us a great Welcome. Stay there a few times get to know the owners - they are the salt of the earth !and have often gone out of their way to help our stays be enjoyable. They own another Hotel also. Good luck Sabastian "Abbey Hotel is the Best !! !!

  • Stayed May 2010, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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swindon
1 review
1 helpful vote 1 helpful vote
“Horrendous - dont go there!”
1 of 5 stars Reviewed 12 September 2010
1
person found this review helpful

The situation of the B & B (that's being generous!) was handy being opposite The Westfield Shpping Centre and BBC studios. The sheets were clean, but the rest felt filthy. The walls were grotty and chipped as was the furniture. No toiletries and towels like sandpaper. Breakfast consisted of 3 cold croissants and cold toast. The coffee was disgusting despite putting milk in which was begrudgingly given. We were spoken to rudely and asked if we had finished as other people were waiting. People next to us were given mouldy toast which they refused. Luckily we were only booked for 1 night and had we not had an engagement I would have found elsewhere.

  • Stayed September 2010, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“Terrible Bed and Horrible Lady”
1 of 5 stars Reviewed 15 August 2010

Stayed for 2 nights. Had to pay in full on checking. Wished I had not!
Car park a joke as literally miles away. Given bad direction from lady at reception…second mistake…
Reception lady/owner has a real bad attitude - not very nice person at all and argues with other guests! Other people there were nice enough.
Could not sleep much…bed springs were about to poke out of the mattress and very noisy from reception lady/owner on phone constantly at night.
Would not stay here again!!!

  • Stayed August 2010, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Essex
1 review
“Stay somewhere else!!!”
1 of 5 stars Reviewed 13 August 2010

Stayed here on 11th August. Location very good for the BBC studios and excellent shopping centre opposite. However, when we got up in the morning there was no water. Was told there was a little but there wasnt. Then was told it would be an hour until water came back (which meant 8am) and then was told 12 midday. So because we had to be out of room by 11 we asked could we wait till water came on, NO!!! So i then asked for a refund, NO!!!
Although there was no water, we were given 2 glasses of water to clean our teeth with!!!!!!
How did that happen then cos she told us she didnt have any bottled water when we asked.
Ok, these things happen, but you would at least expect an apology!!!!!!!!
The room was very basic, dirty, scruffy and lumpy pillows.
For anyone reading this, seriously think twice about coming here, its worth paying the extra money and go somewhere where you come out feeling relaxed and refreshed!!!

  • Stayed August 2010, travelled with friends
    • 3 of 5 stars Location
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essex england
1 review
“Do not book this hotel”
1 of 5 stars Reviewed 12 August 2010

This hotel was horrid, very dirty, room falling apart. When woke in the morning was faced with no runing water so couldnt have a shower or go to the toilet, as would not flush, manager/owner unhelpful in this matter no part refund offered and no sorryness given at all. Would not recommend this to anyone.

  • Stayed August 2010, travelled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Abbey Hotel

  • Abbey Hotel London
Address: 23 Wood Lane | Shepherds Bush, London W12 7DP, England
Price range (per night):* INR4,458 - 22,348

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Abbey Hotel
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