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Abbey Hotel – reviews, photos

2.0 of 5
23 Wood Lane | Shepherds Bush, London W12 7DP, England
Hotel amenities
Abbey Hotel
Ranked #846 of 1,069 hotels in London
2.5 of 5 stars 34 Reviews
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34 reviews from our community

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Traveller rating
    5
    7
    5
    4
    13
Date Rating
Wigan, United Kingdom
1 review
“Abbey 'Shabby' hotel London”
2 of 5 stars Reviewed 19 September 2011

This place should be shut down.
Stayed at the Abbey Hotel Sept 2011. The only hotel I have ever stayed at that did not have tea and coffee facilities (manager used current renovations as excuse - go figure). TV did not work, pillows were more like sacks, and the bathroom was closet like although new, and the phone could not be used to access outside lines (despite this listed as a feature along with tea/coffee facilities). Staff were friendly although more out of apology than anything. Hotel should be renamed "Shabby Hotel". Definitely not of three star standard as reputed.
At 76 pounds per night it was a rip off. Disapointing.

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  • Stayed September 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
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1 review
“Vile”
1 of 5 stars Reviewed 15 July 2011

Iv never done this before but this place is something else. I appreciate that it's a budget hotel but it really was bad!
To start with the parking is a good 35 minute walk away(not mentioned on the website.) The women who works there was really rude and unhelpful. The whole place is filthy, I had to sleep fully dressed from fear of getting bitten, not sure if the bathroom had ever been cleaned.
The breakfast was really bad... There was some cold toast which i think had been toasted several days before using a cigarette lighter, there was a very small glass of juice and a croissant. The table cloth looked like it was about to walk off! It was quite comical really.
Definitely wouldn't stay again!

  • Stayed July 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“A consistently good hotel having been my first choice of stay for 20 yrs”
5 of 5 stars Reviewed 5 January 2011

I have stayed at this Hotel many many times over the last 20 yrs. Sebastian the owner is very helpful and its a friendly place situated in the heart of Shepherds Bush. (If you stay there go to the nearby "PATIO restraunt" the finest food ive ever tasted from a Polish restraunt with a window full of good news reviews. Abbey Hotel has been the location for many stays with both work and pop concerts. Led Zeppelin reunion concert and Cardiff City Wembley trips. It has to play safe so you pay in advance which is normal in London. Its clean, airy and friendly & if you are a reasonable person you will be more than happy. Parking is a problem with many London locations and I guess the solution is OK whilst not the best. I really fell in love with this Hotel and its been adopted by many of us from Wales. This has not gone unnoticed by the owners who always give us a great Welcome. Stay there a few times get to know the owners - they are the salt of the earth !and have often gone out of their way to help our stays be enjoyable. They own another Hotel also. Good luck Sabastian "Abbey Hotel is the Best !! !!

  • Stayed May 2010, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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swindon
1 review
1 helpful vote 1 helpful vote
“Horrendous - dont go there!”
1 of 5 stars Reviewed 12 September 2010
1
person found this review helpful

The situation of the B & B (that's being generous!) was handy being opposite The Westfield Shpping Centre and BBC studios. The sheets were clean, but the rest felt filthy. The walls were grotty and chipped as was the furniture. No toiletries and towels like sandpaper. Breakfast consisted of 3 cold croissants and cold toast. The coffee was disgusting despite putting milk in which was begrudgingly given. We were spoken to rudely and asked if we had finished as other people were waiting. People next to us were given mouldy toast which they refused. Luckily we were only booked for 1 night and had we not had an engagement I would have found elsewhere.

  • Stayed September 2010, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Macau, China
1 review
“Terrible Bed and Horrible Lady”
1 of 5 stars Reviewed 15 August 2010

Stayed for 2 nights. Had to pay in full on checking. Wished I had not!
Car park a joke as literally miles away. Given bad direction from lady at reception…second mistake…
Reception lady/owner has a real bad attitude - not very nice person at all and argues with other guests! Other people there were nice enough.
Could not sleep much…bed springs were about to poke out of the mattress and very noisy from reception lady/owner on phone constantly at night.
Would not stay here again!!!

  • Stayed August 2010, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Abbey Hotel

  • Abbey Hotel London
Address: 23 Wood Lane | Shepherds Bush, London W12 7DP, England
Price range (per night):* INR4,458 - 22,348

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Abbey Hotel
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