I can't iterate enough about this place but DO NOT EVEN THINK OF STAYING HERE i booked this to stay overnight for a wedding and after arriving i started to have second thoughts.Once shown my room they were confirmed....small,dingy,dirty and smelt of god knows what.I imediatly booked out again and would urge anyone not to even consider getting as far as i did into the hotel

I arrived midday with my Son & two grandaughters, we booked a quad room, We knew the room would consist of a double bed (shared by the grandchildren) & two single beds, the room (20) looked reasonably clean, small but sufficient! I noticed a few things that were not quite right, firstly the only light switch was by the door, so once in bed there was no way of turning the light off without getting out of bed as there was no bedside lighting provided, also the room was for four people yet there were only three towels, three cups & three drinking glasses!

We had booked the room so we could stay over for the night whilst we made a first time visit to watch West Ham, upton park is approximately a 20 minute walk away, after watching the football we found it near impossible to find an eatery where we felt comforable with the children, we walked in every direction to locate something other than a fast food establishment, not even a pizza hut or weatherspoons in sight! so we had to eat in the local KFC.

I tried to have a shower in the morning after an uncomfortable nights sleep, the room was very noisy with police sirens going all night (Police station is located opposite the Hotel), the shower was impressive to look at, but was a nightmare to get right! the water was a mere trickle and very hot or very cold, it was extremely difficult to find a medium setting!

We left after breakfast as planned, no problems with the food, plenty of toast, eggs, bacon, mushrooms, sausages etc etc. (Cold Coffee though)

Since arriving home my son & I have both discovered that we have been bitten badly by bed bugs or fleas, I am now constantly itching & scratching...... my original thoughts was that the hotel was ok for the cost, however, given the poor facilities & the persistent scratching I would not use this hotel again, I would happily pay an extra £20-£30 to stay somewhere a bit better than this flea-pit!

I booked into this hotel at short notice as my regular one let me down. It's not in a great area, there isn't much around other than fast food places and you'll struggle to find decent pubs or places to eat there. Many people would find the inner city area foreboding.

The hotel is dark grey and unfriendly looking as in the reviewer picture, not the pink friendly looking one in the main picture. I stayed in the 'council flat' type building next to it, on the ground floor. My stay didn't start very promisingly as when I first arrived a guest was complaining to the receptionist about his room. However the receptionist was polite and tried his best to help but the guest decided to cancel his booking.

My room faced the very busy Romford Road. However traffic noise was muted in the room by the double glazing and I never noticed it. Room was clean and tidy, including the bedding (which I thoroughly checked after some of the previous reviews here), scuff marks on some of the furniture but I wasn't expecting Regency Period antiques for the price. WC/Shower clean and functional. Bed comfy and I had a good night's sleep although I did wake up a few times as I found the room slightly warmer than I prefer.

Can't comment on the breakfasts as I never ate there. Slight disappointments were a) the tea / coffee facilities - 2 coffee sachets, 1 tea bag, 2 milk & no spoon! b) Only 1 bath towel. I'm not a big guy but most hotels allow you two. A bit of penny pinching here by the hotel perhaps? I'm sure if I'd have asked for more they would have let me have some. On my second day I did get another towel from the maid.

All things considered it was alright. Nothing special, but ok and I would stay there again although I felt it was expensive for what you get.

Myself and my Manager arrived at this hotel and was horrifed from the first moment we saw it. I was hoping to god there was a mistake and we had arrived at the wrong hotel. We parked up the car and went inside to find we were greeted by a young man. He checked us both in. He had pointed out where my manager's room was but took me outside the building next door to what can only be described as a council house/flat. He opened the door to thr house/flat and then inserted a key into a shared access door. Behind the door were 4 bedroom doors and a communal bathroom. He gave me the key to my door where i found a bed a shower a tele and a very large spider. My natural reaction was to sit on my bed and think 'is this a joke'. Myself and my manager spent approx an hour ringing round hotels near by and were willing to spend £180 on a room for 1 night, this was not an option as all hotels nearby seemed to have been fully booked. I informed the receptionist that i was not happy staying in the room as i knew 3 men were staying next door to me and could easily get into my room. The receptionist kindly put me into another room in the same building as my manager. Again this was awful. The sheets were dirty, the bathroom was dirty. Down the side of the bed i was horrified to find newspapers,labels,sweets,wrappers. I slept with my light on all night and had around 4 hours sleep. In the morning i bravely attempted to use the kettle. I washed the kettle round with water and poured out to find the kettle and made the water go brown!!!. I wouldnt wish for my worst enemy to stay here!!