This was our second visit to this hotel and it was even better than the first. We had a small but perfect double room, beautifully clean and comfortable. The staff on reception was very helpful. There is no lounge and a continental breakfast is not included but can be booked. The tube is a hop, skip and a jump away and bus' stop outside. Clapham Common is on the doorstep as are any number of bars/restaurants. Having reading some bad reviews I wonder if they got the wrong hotel?

Worst experience ever! Disgusting! Woke up at 3.30am with bedbugs biting me and crawling all over the bed. Killed many, leaving blood stains on the sheet. Nobody in reception till 8.30am, when I told manager what happened and showed him the dead bugs and blood on the sheets, he didn't apologize, would't refund my money, just treated me as if somehow it was MY fault. He even said " You've been complaining since you arrived." I suppose he was referring to the room key and tv that didn't work, the heat that wasn't on...I finally recvd a sort of apology by phone and a refund cheque from him because after he called the pest control he found out that I was not making the whole thing up. I had an allergic reaction to the dozens of bites all over my body and face that lasted for 3 weeks, in fact while writing this, I still have scars from the bites.

We booked a double room for this hotel two months before staying. At no stage up until arrival did we have any clue this would not be the case.
On arriving we were given the key to a twin room, when we questioned this we were told it was all they had, and gave no apology for not giving us what we booked.
Things got worse when we got to the room. It was freezing, there was no heating apart from a little portable electric heater, which hadn't been turned on in advance, and had little effect on the room when it did. Added to this was the noise - good double/triple1-glazing might have helped keep the noise from the busy (24hours a day) road and rail line out, but this wasn't there. Neither was any net curtaining, so unless we closed the curtains and pitched the room into gloom we were on display to the world.
Reception could offer nothing to help so we left.

Since our daugther works and lives nearby we needed to find a suitable place; i.e. location and price was important. We also needed the nearness to the tube and buses. Gateway Hotel fitted the bill alright since the tube is around 150 meters away and bus 155 (towards Clapham Common) stops just outside the hotel. We had a twin room (no 18) that was nicely outfitted with a waterheater, coffe /tea and some standard cakes. The beds were ok, but a little bit soft. Everything was clean and nice. Traffic noice from the tube and the traffic on Balham Hill was not that very disturbing but noticeable. There is a Marks&Spencer and a Tesco just up the street and an ATM across the road at the gas-station. We would definetly go back again if we need to.