Was looking forward to an overnight break in London, spot of Christmas shopping, romantic night away from kids etc. However, we spent the first few hours of the precious few hours we had changing rooms. I commented on the pungent odour of cigarette smoke as soon as we left the elevator. The receptionist insisted it was a non smoking room & floor....our room was so bad that after 5 mins I started to wheeze.....not the reaction i waas hoping for!!! Our second room had no hot water so we were moved again....By now we'd had to postpone our dinner reservation as we still hadn't unpacked, let alone had time to get ready to go out for dinner. Our final room,306 was an upgrade but still had an awful stench of cigarette smoke...but at least we had hot water! The decor (of all the rooms) is tired and rather dated for a hotel of this calabre. The details that you'd expect, like dimmer lighting, individual spot lights in the bathroom to create mood etc is non exsistant. However, to be fair, the staff were always courteous and the rooms were clean. The most impressive thing about the Hotel is the ground floor decor...shame we went any further.
Room Tip: check the smoking floors!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 February 2012
Dear Guest,
Thank you for posting your feedback on your stay over the Christmas period. I am truly sorry for the inconvenience on arrival with the smoky rooms and hopefully the upgrade made up for the discomfort... Your personal file has been duly updated so to ensure that, if and when, you decide to visit us again, we will not incurr in the same inconvenience.
With kindest regards and wishing you all the very best for the start of the New Year,
Luca Virgilio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC