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Crowne Plaza London - The City – reviews, photos

4.0 of 5
19 New Bridge Street, London EC4V 6DB, England
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Crowne Plaza London - The City
Ranked #91 of 1,069 hotels in London
4.5 of 5 stars 587 Reviews
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587 reviews from our community

What travellers say about this hotel
  • Tube station(18)
  • St Pauls(11)
  • Great location(10)
  • Club room(7)
  • South bank(5)
  • Very good(5)
  • Double beds(5)
  • Very comfortable(4)
  • Staff were friendly(3)
Traveller rating
    299
    212
    51
    19
    5
Only show reviews for Family (109) | Couples (231) | Business (102)
Date Rating
Abu Dhabi, United Arab Emirates
Senior Contributor
35 reviews 35 reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
“Well appointed rooms”
4 of 5 stars Reviewed 13 February 2012

Stayed in the Crowne Plaza for one night for business and had no complaints. The staff weren't the most efficient I have come across but they allocated me a good spacious room which was very clean and comfortable. I ordered room service and it was fine, nothing special. However, I really enjoyed my breakfast in the morning - good service and choice of breakfast good.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fareham, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Great nights sleep in top hotel”
5 of 5 stars Reviewed 13 February 2012

Standard room but it comes with lots of little extras. Very comfortable bed and huge pillows. Room service was quick. It is a shame wifi is not free.
Very wide choice at breakfast and good service all round.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
“Great city get away”
4 of 5 stars Reviewed 11 February 2012

I stayed here when visiting London for one night from Devon. I thought it was really easy to get to, we got a train to London Paddington, then a tube to Temple and then walked/taxied it from there. Our room was great, compact but good for the price and position. I had the best night's sleep I have ever had there!!

  • Stayed December 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Belfast
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Stayed here on business and pleasure”
4 of 5 stars Reviewed 10 February 2012

Have stayed here four times so far. Three on business. Nice hotel. Basic gym but enough to get by. Staff friendly. Upgrades for repeat customers are easy enough. Rooms clean/nice. Location excellent (right beside blackfriars tube)

My last stay had issues where the tv was broken. After asking three times over the weekend to have it fixed, it never was. Waiting to hear back regarding my complaint I left when checking out but I don't want to take too much from the hotel for one instance.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Top Contributor
82 reviews 82 reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
“Overall a nice place to stay”
4 of 5 stars Reviewed 1 February 2012

I spent two nights here with friends for my birthday weekend. It is a smart place and we enjoyed our stay. The bedrooms fulfilled expectations all round. Extremely spacious and clean. The beds very comfortable with superior quality bed linen. Loved the addition of the sleep balm. It worked like magic. Bathroom was equally clean with all amenities. I can't comment on value for money because we stayed through air miles. If I had one gripe it would be some of the staff at reception who weren't very helpful. I asked one for directions to St Pauls Cathedral and grudgingly she gave them to me when pressed. She wasn't very happy though. Likewise when I checked in I didn't receive a welcoming reception. Another girl who couldn't be bothered and needs customer service training. The staff that served us in the lounge bar were very pleasant and efficient though.
All in all I had a nice time and would possibly consider staying here again. There are other hotels I know in London of an equal star rating that have the edge on this one with customer service and more central too. Maybe the hotel management might take my customer service comments on board and address that situation. I hope so anyway

  • Stayed January 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Crowne Plaza London - The City

  • Crowne Plaza London
  • Crowne Plaza The City
  • Crowne Plaza London City
Address: 19 New Bridge Street, London EC4V 6DB, England
Price range (per night):* INR13,598 - 37,562

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Crowne Plaza London - The City
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